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TV Support

For help with your TalkTalk TV box, channels and apps.

BBC always goes through iPlayer

Old-Davey
First Timer
Private Message TalkTalk

on ‎10-10-2025 03:02 PM

Message 4 of 4

This problem started some months ago. I have the Netgem box. When channels selected takes ages to go through iPlayer. Very frustrating. 

I see others have posted on this issue.

Is there a solution?

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3 REPLIES 3

mandisa1-TT
Support Team
Staff
Private Message
In response to Old-Davey

on ‎10-10-2025 04:39 PM

Message 1 of 4

Thank you so much for the support @fr8ys 

Hi there @Old-Davey Kindly give it a try and let us know how it works.

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Old-Davey
First Timer
Private Message TalkTalk

on ‎10-10-2025 03:17 PM

Message 2 of 4

Thanks fr8ys - I'll give that a try.

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fr8ys
Community Star
Private Message TalkTalk

on ‎10-10-2025 03:08 PM

Message 3 of 4

This is as expected behaviour and usually occurs when the signal strength drops.

 

The solution is to use the channels in the 100 range, eg 101 for BBC 1. Not only will this resolve the issue, but if you have an HD or 4k TV, the picture quality will be noticeably better. This holds true for all the HD channels in the 100 range.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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