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TV Support

For help with your TalkTalk TV box, channels and apps.

TV 4K charges

Trees1
Team Player
Private Message TalkTalk

on ‎27-12-2023 06:00 PM

Message 3 of 3

I've had the older Talk Talk box for years and despite its slowness it is acceptable. I have always paid £2 per month for it. Reviewing the latest bill after end of contract in December, TV boosts are shown as inactive but I am being charged £5 per month for 4K TV. This does not appear on my list of applicable boosts/ service charges, only on the bill. I don't want the new box as it sounds poor.  Should I be charged the £5?

Mary Beech
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Trees1
Team Player
Private Message TalkTalk
In response to Gliwmaeden2

on ‎28-12-2023 11:42 AM

Message 1 of 3

Thanks. Yes, it was at a discount - actually we paid £3 with a £2 discount. I'll get my haggling boots on!

Mary Beech

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎27-12-2023 06:32 PM

Message 2 of 3

You would have had it at a discount more likely  - the new 4K box is a monthly rental charge. 

 

You could try a haggle, but you will need to use Chat or phone.  Similarly if you wish to stop using it. It's not a boost, so has to be done by customer services (not forum staff), @Trees1.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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