Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

TV Box stopped working

Iggypig84
First Timer
Private Message TalkTalk

on ‎14-09-2025 05:21 PM

Message 3 of 3

I have a small TV box, model: UZW4054TTG that has suddenly stopped working. I have tried unplugging, resetting, changing the batteries in the remote, but nothing seems to help, there is no light on the box. 

Is it completely knackered?

Labels:
0 Likes
2 REPLIES 2

Philile-TT
Support Team
Staff
Private Message

on ‎15-09-2025 09:40 AM

Message 1 of 3

@Iggypig84 did you try what @fr8ys has suggested? Did it work? 

Phili
0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎14-09-2025 05:41 PM

Message 2 of 3

Sorry the model number doesn't help? Is it a Netgem box or a sagmcom (TV Hub) one?

 

Try unplugging for 30 minutes then retry.

 

If it's a Netgem box, press the button on the left hand side 5 times. Hopefully this will reset it.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes
© TalkTalk 2025