Have you tried a factory reset?
Just to clarify though, does the box freeze or does it not respond to the remote? Have you tried changing the batteries?
To reset the remote control please see here
https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370#:~:text=Rese....
To reset the Hub, please see here or use the factory reset from the settings menu.
https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347
If you still have issues after this please post back.
Thank you and good luck.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
