TV HUB

[frances46]

My tv hub is not working.  The guide comes up but when you click on the channel you want to watch it freezes.  I think I need a new tv hub.  Have googled and done everything it suggests but all to no avail.

[nambuso-TT]

Hi there frances46. I am very sorry to hear that you are experiencing issues with your TV box, I will need to run checks for you to determine the cause of the issue.

In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[fr8ys]

Have you tried a factory reset?

Just to clarify though, does the box freeze or does it not respond to the remote? Have you tried changing the batteries?

To reset the remote control please see here 

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370#:~:text=Rese....

To reset the Hub, please see here or use the factory reset from the settings menu.

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

If you still have issues after this please post back.

Thank you and good luck.