Hi @GalyD the best way to buy one is through the online sellers a universal remote then use the supplied codes to set it up for Netgem. TT generally do not replace or supply broken controllers
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support. 03451720088
