You can check your predicted coverage here @MeAnnWilliams
https://www.freeview.co.uk/freeview-channel-checker
Unfortunately this is only a prediction and not guaranteed as a lot is dependent on your aerial installation, such as if you have a lift or external aerial for example. Also your actual lead used can affect this and also if you can get access to one or more transmitters in your area.
Where I am for example, we can get Crystal palace and those in East Anglia. The channels transmitted varies dramatically between the 2 and the signal on some Muxes are very low on some and therefore easily affected by weather variations. What I can get one day, I can't get at all or is pixelated on another. You may be able to see this in your area if your neighbours aerials are pointing in different directions.
Checking whether you can get them via the TV might give you a better signal as TV tuners are normally better at pulling in weaker signals than those on Freeview boxes.
It might be worth phoning a friendly local installer and asking if your signal can be improved before paying anything to them. Friendly being the word.
Hope this helps, but it's normally all down to your aerial installation and not a fault with the box.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
