Youview box wont record

[Wickham59]

My youview box has stopped recording. It has an error with no code. Please can anyone advise 

[Philile-TT]

@Wickham59 please do try the reset as @fr8ys has suggested and we will take it from there. 

[fr8ys]

Unfortunately you will need to try it.

TalkTalk no longer have any record able boxes so unless you do the maintenance mode resets, your box will get worse and you will eventua5not be able to play existing recordings and your hard drive will fail completely and probably not be recoverable.

The keep recordings options attempts to repair the drive if at all possible.

The lose recordings options reformats the hard drive and so if recoverable, which it is more often than not, you box will have a longer life.

If you are paying the Separate £5 fee for the TV, this is converted to the entertainment fee on requesting a non record able box. 

If you decide to buy your own box, make sure to phone and get the fee removed from your bill.

It might sound difficult to do but the reset options are quite easy to follow.

Good luck.

[siphosethu-TT]

Hi there @Wickham59, I'll have this looked into for you kindly confirm if you are currently at home. 

[Wickham59]

Hi thank you @fr8ys 

I have tried the soft reset following your advice. Sadly it did not work. 

I dare not try factory reset it’s something iv not tried before. 

im really mad I’m paying for something I don’t have 

wickham59

i

[siphosethu-TT]

Hi there @Wickham59, please confirm if the advice given by @fr8ys might have helped. If you are still having issues, please let me know.  

I appreciate the help @fr8ys.

[fr8ys]

Hi,

Unfortunately these boxes are approaching end of life and not recording is a sign of a hard drive beginning to fail. The following steps might help recover the hard drive so worth trying, but equally it may be beyond recovery.

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings though.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new non record able box but recording box options are available on the open retail market. There is a thread running in The Lounge section if the forum under Technology should you require advice 

Hope it works and please let us know how you get on.