@LAH123
As I said on the other thread you posted on
One thing I can say is it is nothing to do with your TalkTalk connection as the channels are Freeview over the aerial and nothing, apart from catch-up apps are reliant on your internet connection. There is also no correlation between a sky signal and a Freeview one.
What happens if you take the aerial out of the box and plug it in directly to the TV and retune? Do you see the same or similar loss of channels?
If so this points to an aerial issue that if it persists will require you to consult a local aerial installer.
I say if it persists as Freeview channels can be affected by weather extremes so I'd leave it say 72 hours to see if the channels reappear on their own or with retuning.
If not then consult an installer.
If the signal to the TV is fine, with no picture breakup or loss of channels after a retune, then double check the aerial is seated firmly in the box, and prrotm a retune. Do this first without the aerial in placed. This will clear any residual memory in the box, then replace the aerial firmly and retune.
If that does not help then do a factory reset if the box from the settings menu.
If that does not work then the Bax may have become faulty and require a replacement in which case support staff should then be able to help as you will then have carried out all testing.
Let us know how you get on and please confirm the outcome of each of the steps outlined above.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
