TalkTalk email/Everymail email/Open-Xchange

[Billx]

I posted a message on another's thread, yesterday as follows:

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Hi,

Thank you for editing your message to angelique-TT, allowing the rest of this community to see how the Everymail webmail and the Everymail Mailbox Manager look like.

I understand that you are no longer a TalkTalk broadband customer, but still  use a number of legacy TalkTalk email addresses

I myself am a TalkTalk broadband customer, and have a number TalkTalk email addresses. And I have not received any email migration messages.

According to what has come out, customers like me, can continue to use our email addresses under the TalkTalk logo.

Whereas customers like you, would use your previous email addresses under the Everymail logo.

To further understand this weird Everymail system, I did the following:

I logged into, https://tt.everymail.com/myaccount/#/mailbox-manager

and got exactly the same result, as if I logged into, https://apps.talktalk.co.uk/myaccount/#/mailbox-manager

apart from the TalkTalk/Everymail logo.

For both, I used one of my TalkTalk email address and password, and was able to see all my TalkTalk email addresses.

Similarly, I logged into https://tt.everymail.com/appsuite/

and got exactly the same result, as if I logged into, https://apps.talktalk.co.uk/appsuite/

and logged into one of my TalkTalk email addresses, apart from the different logo.

To further help this community, would you please do one more test?

If you log into, https://tt.everymail.com/myaccount/#/mailbox-manager

do you see ALL your previous TalkTalk email addresses there?

Thank you,

Bill

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If anyone is willing to do this test for me and the Community, it would good.

It would maybe reveal the relationship between TalkTalk emails and Everymail emails.

If you log into, https://tt.everymail.com/myaccount/#/mailbox-manager,

using one of your TalkTalk email addresses,

do you see ALL of your TalkTalk email addresses listed there?

This is whether you are an email only customer, or a broadband and email customer.

(I have confirmed that https://apps.talktalk.co.uk/ and https://tt.everymail.com/  are not aliases of each other, but separate domains.

And each of these, https://apps.talktalk.co.uk/ and https://tt.everymail.com/ are aliases of their true domains, both owned and and run by a German based company)

Thank you.

Bill

[Anonymous]

@RigaMortice had the odd situation where he could log in (sign in) using webmail, but not using an email application. I assume deactivatng and then activating the account again fixed the issue, because deactivating prevents sign in, and activating enables sign in again.

As I suspected would be the case, it changed nothing for me.

[Billx]

@Anonymous 

Well, that's very clear. Thanks.

Would it be worth trying @RigaMortice's trick, de-activating and then re-activating the other email addresses, (unless they don't appear in Email Manager)?

Bill

[Anonymous]

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But, when you log in via  Everymail mailbox manager or TalkTalk mailbox manager, do you still have the third section 'Subscribe'? And do you still have the nonsense red warnings after you log in via  Everymail webmail or TalkTalk webmail?

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Yes.

[Billx]

@Anonymous 

When you log into the Everymail webmail or  Everymail mailbox manager, you get an Everymail logo.

When you log into the TalkTalk webmail or  TalkTalk mailbox manager, you get an TalkTalk logo.

But otherwise, there is no difference for me.

When you log into Everymail mailbox manager or TalkTalk mailbox manager, do you still have the third section 'Subscribe', in both mail managers? And do you still have the nonsense red warnings in both Everymail webmail and TalkTalk webmail?

I would have expected that TalkTalk internet customers with TalkTalk email addresses, would only see the TalkTalk logo versions. In other words that there might be a fault there.

Edit 19:38 : Yes, you are right @Anonymous , the Everymail logo appears only on the first page, and the correct TalkTalk logo appears after completion of logging in.

But, when you log in via  Everymail mailbox manager or TalkTalk mailbox manager, do you still have the third section 'Subscribe'? And do you still have the nonsense red warnings after you log in via  Everymail webmail or TalkTalk webmail?

Bill

[Anonymous]

Both the TalkTalk and Everymail webmail and mailbox manager pages are just user intefaces. I anticipate both current TalkTalk customers, and past TalkTalk customers who must subscribe to continue receiving an email service, can use either the TalkTalk or Everymail webmail and mailbox manager pages.

As you know, I am a current TalkTalk customer, but for the purpose of the email service, I am mistakenly being treated as a past customer. I have not subscribed to Everymail, because I should not need to, and so at present I have restrictions on my email accounts.

I can use either the TalkTalk or Everymail webmail and mailbox manager pages. Prior to logging in you see an Everymail logo, but once logged in, they look identical, i.e. the Everymail webmail and mailbox manager also have a TalkTalk logo.

[fr8ys]

As this is not actually a problem that needs resolving @Billx it is more of a discussion topic, so I will move this to the lounge in case anyone wishes to take you up and do some investigation for you.