Welcome to your Ultra Fibre Optic Hub. Find out more about UFO, the network build in your area and discover useful tips on how to get the most out of your UFO service.
To get started, browse the categories below or quickly search for an answer above.
Give us a few details and we’ll let you know when UFO is available to order. To get started, enter your postcode and select your address.
Great news, UFO has landed in your area, check if you can place an order.
We’ll let you know when you can order UFO.
UFO has landed in York first but will head to other cities too. Here's our build schedule for the next couple of months, so you can see what we'll be doing, where and when.
UFO is 16x faster than the UK's average fibre broadband for uploads and downloads and it's much more reliable too, no caps or slowdowns even at peak times.
Check out the latest news and updates about UFO straight from the TalkTalk team and our product experts.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Manage your boosts and check the status of your service.
08:00 - 20:00
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
For help with your UFO service call: 0800 230 0272
To place an order for UFO call 0800 230 0219 or visit talktalk.co.uk/ufo
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0800 230 0219