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Severe weather update. As a result of the ongoing and significant weather across the UK, Openreach are experiencing an increase in reported faults and a delay in their repair activity in some areas of the country. Find out more.

Your UFO Support Hub

Welcome to your Ultra Fibre Optic Hub. Find out more about UFO, the network build in your area and discover useful tips on how to get the most out of your UFO service.

To get started, browse the categories below or quickly search for an answer above.

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Give us a few details and we’ll let you know when UFO is available to order. To get started, enter your postcode and select your address.


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Unfortunately, UFO hasn’t landed in your area yet, but don’t worry; register your interest today and we’ll let you know as soon as it becomes available.

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UFO is in your area

Great news, UFO has landed in your area, check if you can place an order.

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Planned build works

FibreNation are busy building a state-of-the-art full fibre network for the nation. Soon, you'll be able to connect to it by ordering TalkTalk Ultra Fibre Optic.

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Sign up for UFO

UFO is 16x faster than the UK's average fibre broadband for uploads and downloads and it's much more reliable too, no caps or slowdowns even at peak times.

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Active community discussions

Talktalk UFO unavailble to flats

by Mdina

Feb 25, 2020 2:08:40 PM

My router won't switch on

by Evys101

Feb 19, 2020 2:11:36 PM

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

For help with your UFO service call: 0800 230 0272

To place an order for UFO call 0800 230 0219 or visit

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0800 230 0219