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How UFO is installed

Our expert UFO engineers do everything in one appointment that usually takes about 2 hours.

Set up your router for UFO

If you've got UFO, you'll need to set up your router a little differently. Here's how to do it.

Your UFO engineer appointment

Our expert UFO engineers can assist you with anything from installing your services to fixing a fault.

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Calling features for UFO

Here are all of the calling features that are currently available on your landline if you've got UFO.

Get the best out of your devices

Take a look at our guide for getting the best performance out of your different devices on UFO.

Split your router's SSID (wireless network name)

Here's how to split your SSIDs so you can choose which frequency to connect your devices to.

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Your first bill

You'll get your first bill a few days after your new services go live.

Payment methods and paying your bill

Setting up a Direct Debit is the easiest way to pay your monthly bill. We also have plenty of other ways to pay detailed here.

Charges on your bill

Here's more information about charges you might see on your TalkTalk bill and what they mean.

Moving home with UFO

Here's what you need to do if you're moving home with UFO.

Your final bill

When you cancel your TalkTalk services, the first bill you receive after your disconnection date is your final bill.

Struggling to pay?

If you're having difficulties keeping on top of your account, we can help you get back on track.

Cancel your TalkTalk services

We'd love you to stay, but if you're sure about cancelling you'll need to speak to us so we can walk you through your options.

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Fix slow UFO speeds

UFO will always deliver speeds of around 900Mbps straight into your home, but even the best devices have limits to the speeds they can manage.

Fix a dropping UFO connection

Here's what to do if your UFO broadband connection keeps cutting out.

Fix a lost UFO connection

Here's what to do if you haven't got a UFO broadband connection.

UFO Homeport lights guide

The lights on your UFO Homeport can tell you what's wrong if you're having problems with your connection.

Fix a problem with TalkTalk TV

TalkTalk TV service not working? We'll help you get back watching TV as soon as possible with some simple checks.

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Report a phishing or spam email

We take your security very seriously, so if you've received an email pretending to be from TalkTalk, or another business, please let us know.

Scam phone calls

It’s not always easy to recognise a scam though, which is why we’ve created this video to show you more about the scammers' tactics.

TalkTalk HomeSafe - an overview

While we’re all getting stuff done and enjoying ourselves online, we also need to keep our computers, our data and our families safe.