Your UFO Support Hub
Welcome to your Ultra Fibre Optic Hub. Find out more about UFO and discover useful tips on how to get the most out of your UFO service. To get started, browse the categories below.
Latest ufo news
Check out the latest news and updates about UFO straight from the TalkTalk team and our product experts.
Our game-changing Wi-Fi Hub
To get the most out of your UFO connection, you need a router that's got the power to keep up. Stay connected in more of the hard-to-reach corners of your home with our fastest, strongest, most reliable Wi-Fi signal ever. Included with all our UFO plans, it's packed with the latest tech so you can enjoy a seriously strong connection.
Getting started
Here's 3 articles to help you...
How UFO is installed
Our expert UFO engineers do everything in one appointment that usually takes about 2 hours.
Set up your router for UFO
If you've got UFO, you'll need to set up your router a little differently. Here's how to do it.
Your UFO engineer appointment
Our expert UFO engineers can assist you with anything from installing your services to fixing a fault.
Using
Here's 3 articles to help you...
Calling features for UFO
Here are all of the calling features that are currently available on your landline if you've got UFO.
Get the best out of your devices
Take a look at our guide for getting the best performance out of your different devices on UFO.
Your account
Here's 8 articles to help you...
Your first bill
You'll get your first bill a few days after your new services go live.
Payment methods and paying your bill
Setting up a Direct Debit is the easiest way to pay your monthly bill. We also have plenty of other ways to pay detailed here.
Charges on your bill
Here's more information about charges you might see on your TalkTalk bill and what they mean.
Moving home with UFO
Here's what you need to do if you're moving home with UFO.
Your final bill
When you cancel your TalkTalk services, the first bill you receive after your disconnection date is your final bill.
Struggling to pay?
If you're having difficulties keeping on top of your account, we can help you get back on track.
Cancel your TalkTalk services
We'd love you to stay, but if you're sure about cancelling you'll need to speak to us so we can walk you through your options.
Fix it
Here's 5 articles to help you...
Fix slow UFO speeds
UFO will always deliver speeds of around 900Mbps straight into your home, but even the best devices have limits to the speeds they can manage.
Fix a dropping UFO connection
Here's what to do if your UFO broadband connection keeps cutting out.
Fix a lost UFO connection
Here's what to do if you haven't got a UFO broadband connection.
UFO Homeport lights guide
The lights on your UFO Homeport can tell you what's wrong if you're having problems with your connection.
Fix a problem with TalkTalk TV
TalkTalk TV service not working? We'll help you get back watching TV as soon as possible with some simple checks.
Staying safe
Here's 3 articles to help you...
Report a phishing or spam email
We take your security very seriously, so if you've received an email pretending to be from TalkTalk, or another business, please let us know.
Scam phone calls
It’s not always easy to recognise a scam though, which is why we’ve created this video to show you more about the scammers' tactics.
TalkTalk HomeSafe - an overview
While we’re all getting stuff done and enjoying ourselves online, we also need to keep our computers, our data and our families safe.