Charges on your bill

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We aim to provide you with a bill that is understandable, clear, and accurate. But we know that a bill can be difficult to navigate sometimes when something unexpected has happened. So, we’ve put together information about our charges, what they mean and how they work. Below you will find the various sections of the bill, just click on the area you need some support with.

Account
charges

 There are various account charges that relate to late or non-payment.

Account Charges

This month's
charges

Here you'll find the package you are on as well as any Boost subscriptions and their price.

This Month's Charges

Charges since
your last bill

This section will display any part-month or pro-rata charges or credits due to a change you made since you were last billed.

Since Last Bill

Charges since
you joined

This section will only appear on your first bill and details any pro-rata or part month charges since your services went live.

Since You Joined

Call charges and usages

The cost of your calls and inclusive calls will vary depending on your TalkTalk package

Call Charges

one off
charges

This section will only show on your bill when you have a one off charge.

One Off Charges

paying your bill

Setting up a Direct Debit is the most convenient way to pay your monthly bill.

Setup Direct Debit

If you haven't found what you need here, then why not check out Common questions about your bill

Account Charges

There are various account charges that relate to late or non-payment:

Payment Due Date Missed – This charge will be on your bill if you fail to pay your full bill amount by its due date. To avoid this charge in the future, we recommend you set up a Direct Debit and check that you have sufficient funds in your bank account when you get your bill.

Direct Debit Rejection Charge – This charge will be applied if the Direct Debit payment from your nominated bank account was rejected. Check the bill summary section to see how we intend to collect your payment this month. If it’s not Direct Debit or Recurring Card, we suggest that you make a one-off payment in My Account.
To avoid this charge in the future, it's important that you make sure there is enough money in your account. You also need to tell us about any changes to your Direct Debit instructions or bank account so we can help make sure your payment goes through OK.

 Recurring card rejection charge - This charge will be applied to your bill if your recurring card has been rejected on your payment date. To avoid this charge in the future, it's important that you make sure there is sufficient funds in your account. You also need to tell us about any changes you may have made regarding your bank account so that we can help make sure your payment goes through.

This Month's Charges

Here you'll find the package you're on as well as any Boost subscriptions and their price. For more information check out more about our plans and more about our Boosts.

We always charge a month in advance for our services. You'll receive an email every month to let you know when your bill is ready. If you choose online billing, we won't send you any paper bills (but we can provide these if you prefer). Paper bills are charged at £2.75 per month, and you can enable this option in My Account.

Charges since last your last bill

This section will display any part-month or pro-rata charges or credits due to a change you made since you were last billed. For more information, check out more about part month charges.

Charges since you joined

This section will only appear on your first bill and details any pro-rata or part month charges since your services went live. For more information, check out our article on your first bill and first bill related charges. 

One-off charges

This Section will only show on your bill when you have a one off charge.

setup and equipment charges

There are various set up and equipment fees that will be found in this section and relate to charges for activating a new Broadband or Fibre service, or upgrading to a Fibre Package and equipment.

Setup fee

You'll see this charge on your bill if you've recently activated a new service with us. This charge covers the connection of your line and an engineer visit if required. Further information about this charge can be found in your welcome pack and sign-up emails.

Upgrade setup fee

This charge will appear on your bill if you've recently upgraded from a broadband-only plan to one of our Fibre packages.

New line setup fee

When your service was activated, you didn't have an Openreach line. If this charge is applicable to you, you'll find more information about the charge in your welcome pack and sign up emails.

Equipment delivery fee

This charge covers the cost of delivering your new TalkTalk equipment .

Equipment charge

If you cancel your service and don't return your TalkTalk equipment within 28 days from receiving your returns bag, you may be liable to pay an equipment charge to cover the cost of the kit you've kept. To avoid this, check out Returning your TalkTalk equipment to find out how to return or recycle your router and other devices.

Engineer charges

This charge will be applied to your bill if we've arranged a TalkTalk engineer visit and/or if your appointment wasn’t kept. This charge will have been communicated at the time the engineer was booked. To find out more about why your appointment wasn't completed, check out engineer charges.

contract breakage and early termination charges

When you sign up for a TalkTalk service you agree to have that service for a minimum contract term. If you decide to cancel your service with us before that minimum term ends, you may have to pay leaving charges. For more information, see Cancel your TalkTalk service. If you need more help on your final bill and charges check out your final bill.

For more information on one off charge fees see our article Our pricing.

Late payments

Payment Due Date Missed

This charge will be on your bill if you fail to pay your full bill amount by its due date. To avoid this charge in the future, we recommend you set up a Direct Debit, and check that you have sufficient funds in your bank account when you get your bill.

Direct Debit Rejection charge

This charge will be applied if the Direct Debit payment from your nominated bank account was rejected. Check the bill summary section to see how we intend to collect your payment this month. If it’s not Direct Debit or Recurring Card, we suggest that you make a one-off payment in My Account. 

To avoid this charge in the future it's important that you make sure there is enough money in your account. You also need to tell us about any changes to your Direct Debit instructions or bank account so we can help make sure your payment goes through OK. 

Recurring Card Rejection charge

This charge will be applied to your bill if your recurring card has been rejected on your payment date. To avoid this charge in the future, it's important that you make sure there is sufficient funds in your account. You also need to tell us about any changes you may have made regarding your bank account so that we can help make sure your payment goes through.

Call charges

The cost of your calls and inclusive calls will vary depending on your TalkTalk package. For more information, check out our UK and International charges article.

Engineer charges

TalkTalk Engineer - Missed Appointment

This charge will be applied to your bill if we've arranged a TalkTalk engineer visit and your appointment wasn’t kept. This charge will have been communicated at the time the engineer was booked. To find out more about why your appointment wasn't completed, take a look at Engineer charges.

Missed Engineer Visit

This fee is charged when an Openreach engineer visits you and the appointment isn’t kept. We informed you about this charge when the visit was booked.

TalkTalk Engineer - Service Fault

This is the fee for an engineer visit to fix a recent fault at your property. The date of the charge may not necessarily be the date that the visit occurred. We informed you at the time of booking that you may be charged if the fault identified was inside your property.

Engineer Charge

This is the charge for an Openreach engineer who has recently visited your property. The date of the charge may not necessarily be the date of the visit. We told you that a charge may be applied when the appointment was booked. To find out more information about these charges, check out Engineer charges. 

Leaving charges 

When you sign up for a TalkTalk service you agree to have that service for a minimum contract term. If you decide to cancel your service with us before that minimum term ends, you may have to pay leaving charges.

Contract Breakage fee

This charge varies depending on your TalkTalk service and the number of months you have left on your contract. View the table below for the early termination charges for each month remaining on your contract:

This table shows the contract breakage fee for each of our packages.

Package	Charge per month remaining on your contract
Fast Broadband	£10.80
Fibre 35	£10.20
Fibre 65	£10.20
Fibre 150	£10.20
Fibre 250	£10.20
Fibre 150 Data Only	£10.20
Fibre 500 Data Only	£10.20
Ultra Fibre Optic	£19.20
Faster Fibre*	£10.20

*We no longer sell this plan.

How do I see my contract end date?

You can view your contract end date online in My Account. Simply navigate to the My package section where you'll see your contract end date displayed within package overview. We'll also notify you by email when your contract is coming to an end.

Commitment Breakage Fee

We charge a commitment breakage fee if you sign up for a boost, but then cancel it before the end of your minimum commitment period. Most of our boosts come with a one month commitment period, so check your bills or emails to find out when your specific boost began.

Plan inclusions and exclusions

Here at TalkTalk, we have a variety of current and legacy packages. How much you're charged per month will depend on which plan you're on, because each plan includes something different. You'll find further information about your plan in the your package section in My Account

TV charges

We offer one of our TV boxes to many of our customers. This charge will appear on your bill when you first take our TV service and will cover the cost of the TV box itself. All TV add-ons will be charged separately and clearly stated on your bill. 

Calling features

Standard features

This table shows the costs per month for each calling feature.

Service	Description	Cost per month
141	Dial 141 before your call to hide your number from the person you're calling	Free
1470	If you have the 'withhold number' service, dial 1470 to override it	Free
1471	Find out the last number to have called you	Free
1471 then 3	Callback your last received call	20p per call, plus usual call cost
1475	Remove the latest caller from your 1471 list	Free
1571	Check your voicemails	2p per call*
1571 then 0	Call those who leave you a voicemail	20p per call, plus usual call cost

*You'll be charged 2p each time you dial 1571 to check your voicemail unless you have Voicemail Plus which is charged at £1.00 per month.

Privacy features

This table shows the cost per month for each privacy feature.

Service	Description	Cost per month
Anonymous caller reject	Anyone who withholds their number won't get through to your phone	£3.00
Last caller barring	Bar your last caller from contacting you again (you can block up to 100 numbers)	Free
Calling circle	Discounts on the calls you make most frequently	Free
Withhold number on all calls	Just ask us and we can set this up for you	Free
Privacy pack	See who is calling before you answer	Free

Value features

This table shows the cost per month for each value feature.

Service	Description	Cost per month
Call Divert	Divert your calls to another landline or mobile so you don't have to wait at home for an important call	£3.00
Call Waiting*	See when another number's trying you during a call	N/A
Three-way calling*	Make plans with two friends at once	N/A

*These calling features are no longer available, you will however still be able to use them if they are already active on your account. 

We aim to provide you with a bill that is understandable, clear, and accurate. We know that a bill can be difficult to navigate sometimes when something unexpected has happened. So, we’ve put together information about our charges, what they mean and how they work. Below you will find the various sections of the bill, just click on the area you need some support with.

Account charges

There are various account charges that relate to late or non-payment:

Late Payment Fee

This charge will be on your bill if you fail to pay your full bill amount by its due date. To avoid this charge in the future, we recommend you set up a Direct Debit and check that you have sufficient funds in your bank account when you get your bill.

Direct Debit Rejection Charge

This charge will be applied if the Direct Debit payment from your nominated bank account was rejected. Check the bill summary section to see how we intend to collect your payment this month. If it’s not Direct Debit, we suggest that you make a one-off payment in the Bills tab.
To avoid this charge in the future, it's important that you make sure there is enough money in your account. You also need to tell us about any changes to your Direct Debit instructions or bank account so we can help make sure your payment goes through OK.

One off charges

This Section will only show on your bill when you have a one off charge.

ENGINEER CHARGES

This charge will be applied to your bill if we've arranged a TalkTalk engineer visit and/or if your appointment wasn’t kept. This charge will have been communicated at the time the engineer was booked. To find out more about why your appointment wasn't completed, check out engineer charges.

Missed appointment

You'll see this charge if you've made an appointment with us and not been available at the specified time. You will also see this charge if you've rescheduled an appointment after the cut-off time the day before an appointment. To find out more about amending your appointment, check out our article, Your TalkTalk engineer appointment. 

Service fault

You'll see this charge if our engineer was unable to find a fault with your service during your visit, or the fault was found to be related to a condition inside your premises. We won't charge you if the fault is caused by TalkTalk equipment, unless the fault was caused by you damaging or misusing the equipment.

Adjustments

This section will contain any ways we've amended your bill. For example, you might see a refund if you've overpayed in the previous month.

New charges

This section will display any new recurring charges.

Discount

Any eligible discounts not included in the adjustments section will be displayed in here.