Thanks for clarifying @Mandisa-TT  ... View more

Hi @Mandisa-TT    Yes, I know that @Barrie2025 is on Fibre 65. However, in post #27, you said:-   Full Fibre plans use eero mesh devices, but the service works on both types of broadband. ... View more

Hi @Barrie2025    When you receive the WiFi Hub & Boosters, they will combine to form a mesh network. I can provide full technical support on all aspects of this.   Hi @Mandisa-TT    In an earlier post, you said that when customers have Full Fibre, the Total Home WiFi is delivered via eeros. Surely TalkTalk has stopped supplying eeros, and so this would be done via the Wi-Fi Hub 3 & Boosters?   ... View more

Hi @Philile-TT    I am currently trying to talk the customer via PMs, through providing me with some diagnostic information. I'll update when I have received this. ... View more

That very much depends on what package you are on (Full Fibre, Fibre To The Cabinet & Copper Wires to the house, or old copper wires from your exchange), plus why they have sent it? What router do you currently have & why did TalkTalk say that they would send the new hub out? ... View more

Hi @vicandor    Do not worry about interpreting the results; I will do that for you. I will send a PM to you that contains a link to a guide of mine on Wi-Fi interference. It is quite lengthy (approximately 30 pages), but you will likely only need to review three or four pages in total. Initially, look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it. If you are using Wi-Fi Scanner, please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post to preserve your privacy. With all other analysers, please follow my instructions below. Please collect the required screenshots and include them in your reply. Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos, please, as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & uploading them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. ... View more

I should add here that in reality, the problem is with Wi-Fi adapters in all sorts of devices that are just so out of date when sold, favouring cost over WiFi performance & security. Have you noticed how many new CCTV & video doorbells etc, do not even support the 5GHz band? Unless they do & support Wi-Fi 5, the WiFi connection risks being forcibly disconnected via the use of illegal Wi-Fi jamming devices.     ... View more

All I can say is that I have made many recommendations to TalkTalk's Devices team over the years, who are responsible for routers & firmware. Some have been implemented, some haven't. ... View more

Hi @vicandor    It is important to find out why this is happening, the router itself is unlikely to be the culprit, which is where I can often help.   Wi-Fi interference (nothing to do with electrical interference) can cause:- Slow speed, intermittent dropouts, breaks in the signal, no signal at all, or no internet access. This can affect one or more devices. This can also lead to a permanent reduction in the speed of one or more devices. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. Generally speaking, the 2.4GHz band suffers far more from Wi-Fi interference than the much faster 5GHz band. However, the 2.4GHz band has a longer range than the 5GHz band and can penetrate walls better. This may very well change depending on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves my sending out a guide to help you get important diagnostic information for me. I will then analyse these results for you and recommend changes to your router configuration, if required. I only send this out to people who request it.       The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.   ... View more

This is all down to Wi-Fi Optimisation, which can no longer be disabled. You are running the current firmware. For a long time, Wi-Fi Optimisation would not allow use of the DFS channels at all, which drastically limited the channels available to it, 36 - 48. However, as you say, the cheaper Wi-Fi adapters do not support these channels.    All I can suggest is that you see if the optimisation process learns that some of the devices that you have cannot work within the DFS range & it then restricts you to the channels either side of the DFS range. ... View more

Do you have the Digital Voice service? If not & you connect a phone, it will not register & hence will not work. ... View more

Hi @Nikki63    TalkTalk no longer supplies any eero routers on new packages or upgrades; the only router they now supply is the excellent TalkTalk Wi-Fi Hub 3 (Sagemcom). I assume that this is also the case with one-off purchases from them, such as a second eero 6.   The 2.4GHz band suffers far more from WiFi interference than the newer 5GHz band. This can lead to very poor Wi-Fi coverage. An RSSI of -75dBm is not that great. Only working on the 2.4GHz band is a major problem with any doorbells or CCTV cameras, etc. This is not just down to signal strength issues, but also these can be easily blocked by the bad guys via the use of an illegal jamming device. It is not until at least Wi-Fi 5 on the 5GHz band that you might get protection from this.   Wi-Fi interference (nothing to do with electrical interference) can cause:- Slow speed, intermittent dropouts, breaks in the signal, no signal at all, or no internet access. This can affect one or more devices. This can also lead to a permanent reduction in the speed of one or more devices. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. Generally speaking, the 2.4GHz band suffers far more from Wi-Fi interference than the much faster 5GHz band. However, the 2.4GHz band has a longer range than the 5GHz band and can penetrate walls better. This may very well change depending on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves my sending out a guide to help you get important diagnostic information for me. I will then analyse these results for you and recommend changes to your router configuration, if required. I only send this out to people who request it.   Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it; no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes, as it is supposed to operate as part of a mesh system. Echo Dots, as mentioned by @fr8ys are also an option. Echo Pop, Echo Dot (4th & 5th Gen), Echo Dot with Clock (4th & 5th Gen) and Echo (4th Gen) support the all-important eero Built-in.  I can help with any of this. However, I would suggest that you follow my advice to find out what the root cause of the problem is before throwing money at it.         The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Hi @Graham05    This is the official position:-   https://help-centre.talktalk.co.uk/Telephone/Find_info_or_guidance_about_my_telephone/UK_call_costs  ... View more

What sort of package are you on, is it Full Fibre? ... View more

Hi @Caterus    There is nothing to suggest that you need a new router, just because the settings were greyed out. Did you change the DNS dropdown box to Manually Specify DNS?   DNS   There was also a bug in earlier versions of firmware, where the DNS servers that are handed out to the devices were wrongly set to the TalkTalk network DNS servers. If you go to:-   Dashboard > See Wi-Fi Settings > Manage Advanced Settings > TalkTalk Wi-Fi Hub > DNS   Here, the Primary DNS server should be the same IP address as the router (by default 192.168.1.1).   If the problem recurs, then please get me a tracert from the Windows command prompt to the website for Macrium.     ... View more

Hi @TAJSC    I can help with all technical aspects of either the eero or Wi-Fi Hubs plus extenders, but not with ordering issues. If you want my help, please let me know. ... View more

The router will not block any outgoing traffic. Things like Homesafe & KidsSafe might, then there could be an issue on the network. You could try using another DNS server, such as Google DNS (8.8.8.8 and 8.8.4.4). To do this, log in to your router & go to:-   Dashboard > See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4 Then, change the DNS dropdown box to Manually Specify DNS. Then set DNS 1 & DNS 2 to Google DNS as mentioned previously and apply the settings.   If none of that helps, then to identify where the problem is, please can you PM me (to preserve your privacy) a trace route to the site in question?     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

You probably have the WiFi Hub 3, of which there are several different hardware versions & one set of instructions. They do not always match the version you have. I have been campaigning to get this sorted.   The simplest way, if you are on Full Fibre, is to use the black Ethernet cable from the router's red WAN port to the ONT's Ethernet port. ... View more

Hi @JeanC_2025    You could try a factory reset of the router. One way to do this is to press the small reset button by the power connector, whilst the router is turned on. Hold it in for about 10 - 20 seconds or until the light colour changes.   If that does not work, then you probably need a replacement router. The full fibre helpdesk is the only team that can assist, as the support staff on this platform currently do not have access to the FF systems. ... View more

Hi @Antoni2    Glad it is all working now. ... View more

Hi @Tony54    Yes, if you log into the router & go to:-   Advanced settings - and check the Voice Ports section below:-   Voice Port It should show your landline number starting with +44 and missing the initial 0. It should also show its status as Registered on the line below.   Then, as per my previous post, simply turn the router off for a full 30 minutes & unplug the phone from the socket on the rear of the router. Turn it back on, wait for the light on the router to go permanently white and then reconnect the phone. Hopefully, that should sort it.     ... View more

Hi @Tony54    There are a few customers on here who have had problems with this service recently. Mine has been problem-free since my upgrade. You do not say if you have the eero & Grandstream solution or the Sagemcom Hubs 2 or 3.   Have you tried turning the router off for 30 mins (and the Grandstream if you have the eero) and disconnect the phone from the router or Grandstream? Then turn the router back on & when it is connected OK to the fibre, reconnect the phone and if the eero/Grandstream solution, turn the Grandstream back on again? ... View more

Perhaps this is for newer customers, where older ones like me do not need to do this, as I already have an account with No-IP. ... View more

Fair enough. So long as you have tested that it works when the WAN IP address changes. ... View more