And you relied on that? It was not TalkTalk information then? ... View more

Whilst I have no control over TalkTalk's documentation, where did you see that, as the 266 has always been Wi-Fi 6? It is just when used with a Wi-Fi Hub 1 or 2 that the router remains WiFi 5, whilst devices can connect to the 266 at Wi-Fi 6. ... View more

Hi @dobbor11    You are wrong, the 266 is WiFi 6, so combined with the Hub 3, this gives you a Wi-Fi 6 mesh. What else do you want to know? ... View more

Hi @MerlinBengal    If that is the phone light, then it depends on whether it is fast flashing or slow flashing:-   Phone Fast flashing Phone off hook or user busy Phone Slow flashing Voicemail waiting   Have you tried disconnecting the phone system & using a different phone handset? ... View more

Hi @MerlinBengal @nambuso-TT    Does the light display on the Grandstream show whether the phone is registered or not? ... View more

That is correct. This is because the Sagemcom mesh uses a "Shared Wireless Backhaul". This is the case with nearly all domestic mesh networks, including most of the eero range. By using an Ethernet backhaul, this becomes a dedicated backhaul, making a big potential improvement in speed. (all depends on where the slowest part of the connection to the internet is, which is normally the fibre network). In most cases, however, this is not a problem.   Some of the very expensive mesh networks that can be bought, do have a dedicated radio that is not available for the user, obviously giving them a dedicated wireless backhaul. They might be costing upwards of £500 and how much does a long Ethernet (Cat 6 minimum) cable cost? ... View more

Hi @dobbor11    They will act as a mesh network, irrespective of the backhaul medium. Will the WiFi signals be the same strength - that is all down to the mesh algorithm that it uses. Most of the time, both nodes in the mesh network will use the same Wi-Fi channels on each band.   If you just had a router & extender, not in a mesh, they give out a fixed signal strength. Therefore, at certain locations in your property, there is every chance that the two WiFi signals (for example, on channel 6 in the 2.4GHz band), unless operating on different Wi-Fi channels, will interfere with each other. This is likely to reduce the speed/throughput at that point, effectively creating a new blind spot.    All nodes in a mesh network work to avoid such problems. It is important to understand that the Wi-Fi signal from the router is most likely transmitting at a higher level than a device does back to the router. If the device's output signal is lower, this can cause problems with Wi-Fi performance. The device may be able to receive a signal from the router, OK. However, it may not be able to connect to the router's Wi-Fi, as its transmit power is too low. If it does connect, it may slow down all other devices. This is because the device that is too far away is consuming a lot of airtime trying to connect or respond to the router. Therefore, it is not just the location of the router, but also that of the device that needs to be considered. ... View more

The 266 will use a wireless backhaul unless you connect the two via an Ethernet cable. ... View more

It is more likely, without having done any diagnostics, that WiFi interference is bad in the room where the PC is   How do the phones or tablets perform when near the PC?   ... View more

Hi @JGrif51    I am still waiting to know if you want the help that I have offered you? ... View more

No problem. I can help with anything related to the Wi-Fi Hub & 266. ... View more

Wi-Fi interference (nothing to do with electrical interference) can cause:- Slow speed, intermittent dropouts, breaks in the signal, no signal at all, or no internet access. This can affect one or more devices. This can also lead to a permanent reduction in the speed of one or more devices. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform? Generally speaking, the 2.4GHz band suffers far more from Wi-Fi interference than the much faster 5GHz band. However, the 2.4GHz band has a longer range than the 5GHz band and can penetrate walls better. This may very well change depending on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves my sending out a guide to help you get important diagnostic information for me. I will then analyse these results for you and recommend changes to your router configuration, if required. I only send this out to people who request it.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Wi-Fi interference (nothing to do with electrical interference) can cause:- Slow speed, intermittent dropouts, breaks in the signal, no signal at all, or no internet access. This can affect one or more devices. This can also lead to a permanent reduction in the speed of one or more devices. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. Generally speaking, the 2.4GHz band suffers far more from Wi-Fi interference than the much faster 5GHz band. However, the 2.4GHz band has a longer range than the 5GHz band and can penetrate walls better. This may very well change depending on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves my sending out a guide to help you get important diagnostic information for me. I will then analyse these results for you and recommend changes to your router configuration, if required. I only send this out to people who request it.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Hi @Handypop    I can help with this, but I will need to know what make/model of router do you have & how is the printer supposed to connect to your Wi-Fi. Is it via WPS or do you manually select your network & enter the password via soft keyboard or similar on the printer?     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Are you having problems with your router & if so what?   You should can buy a new one for £80. Just because it's out of date and support doesn't mean it will not work. Informing you of obsolete equipment is an Ofcom regulatory requirement. If, though, you are in the last 4 months of your contract, or out of contract, you can phone the Better Value Team to renew and as part of that renewal, request a new free router. If you wish to discuss a renewal, please call the Better Value Team (Old Loyalty dept) on 0345 1725157. Opening hours:- Monday to Friday 9AM to 7PM Saturday 9AM to 6PM Sunday Closed. ... View more

I have asked one of TalkTalk's support team to pick up your thread and investigate it for you. They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:- Personal Profile > Personal Information Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details. ... View more

Hi @Philile-TT    I totally agree with you. ... View more

Hi @MickL @Philile-TT    I am sorry, but I can't recommend using what is essentially a non-standard power supply for your router; you are on your own with this. ... View more

If it was down to me I would have replaced your router at the start.   Alas the default settings in a router are not always the best. However, until I see what is happening to your WiFi network via my diagnostics, I do not know how your router is configured.   ... View more

Hi @Elgin19    I am just about to send you a PM. ... View more

Hi @Billx    I am afraid you are wrong. The Sagemcom FAST 5364 (Wi-Fi Hub 1) has never been provided for FF500. Previously, the eero Pro 6, not the eero 6, has been supplied with FF500. It is now the Wi-Fi Hub 3 (Sagemcom FAST5359) as per my previous post. ... View more

Hi @Bella2025 & @nambuso-TT    You are using a 40 MHz channel bandwidth on your router, which you should never do. This is because, without getting technical (I will willingly do so if you require), you are using up 9 out of the 11 available channels. This means that other networks will interfere with you, plus you are causing interference for every other router in the 2.4GHz band in your area. This not only slows you down but also everyone else trying to use this band.   If you log into your HG635 & go to:-   Home Network > Wireless Settings > Advanced Settings   Then, under 2.4GHz Frequency band, set .11n bandwidth to 20MHz only.   Moving on from that, your 2.4GHz signal is varying in signal strength quite a bit, with some particular drops at 21:32 & 21:33, I don't know if these times coincide with your problems. However, I expect that with you using a 40MHz vchannel bandwidth, this is the most likely cause of these drops. However, I can't be certain without another snapshot when/if you have problems with the router set to 20MHz only. ... View more

Hi @Elgin19    In answer to your questions:-   The Wi-Fi Hub 3 is the current router supplied with all Full Fibre packages from FF150 up, so yes, you should be supplied with one. The Wi-Fi Hub 3 has a built-in DVA, so you just plug your landline phone into the Phone port on the back, just like the Wi-Fi Hub 2 before it. However, you may have to wait for its firmware to update to V4A00 before this works. It should update within a few minutes of being connected OK. Its model number is the Sagemcom FAST5359.  It is also fully compatible with the Sagemcom FAST266 Wi-Fi booster, which combines with the 5359 to form a Wi-Fi 6 mesh, should you require it. From my personal experience, though, the Wi-Fi coverage is a bit better than the eero 6, but every property can be different. ... View more

Hi @Bella2025    Thanks for these, I will have a look a bit later this morning & get back to you. ... View more