Hi @ferguson    Not with a rejection message, that must be coming from somewhere. A dodgy DNS resolution will most likely mean that you do not reach your destination, as the resolved IP address would be wrong. ... View more

HI @loxocemus    I don't think that the DNS server will have much difference in your case. With an access denied message, you are most likely reaching a destination to get that sort of message returned. If there were a DNS server issue, then you would most likely not reach your destination. Please see my previous post & PM me the ping result and perhaps even better, include the output from a trace route to ebay.co.uk as well. ... View more

I am sorry @Elisa14, but as there is no longer any TalkTalk staff on this Community, there is nothing more that I can do to help you. ... View more

Hi @Elisa14    The Community no longer has TalkTalk support staff on here. You will need to contact TalkTalk directly about this. Please see my signature for TalkTalk's contact details.     ... View more

OK @loxocemus    Using an eero I can reach ebay no problem from my Windows 11/Chrome desktop. In your eero app go to:-   Home > Security & Privacy > Advanced Security > Network Controls   Make sure that Advanced Security is disabled & that no blocking is enabled on the Network Controls page.   Now, ping ebay.co.uk & PM me (to preserve your privacy) the results.   If you are having the problem with a Windows PC, then Wireshark remains an option.     ... View more

@loxocemus I think you said that you have disabled advanced security on the eero, so that won't be the issue. The only way to prove this is to get me a trace from Wireshark. I can supply full details on how to do this, if you want.     ... View more

Which router do you have? Have you tried rebooting the router? ... View more

Hi @mandisa1-TT    Please escalate this to Nicole be to be passed to your Networks team. ... View more

Do you have analogue or a VoIP (Digital Voice) telephone service? ... View more

If there is anything else that you would like to know about this setup ...... just ask me. ... View more

I am pleased to hear this.   You can always change the WiFi network name & password of your new router to match that of the old router. Then you will not have to reconfigure every device to connect to the new router. ... View more

Thanks for your kind comments about me @Funky-Gibbons  ... View more

Hi @GraemeMcD    Two routers both dropping devices, I can't remember have we checked for WiFi interference recently? It could do easily have changed. ... View more

Hi @Joeycat909    Even without you sending me the PM, I appreciate that you may be busy, I know what the problem is.   When you connect to a VPN server you are allocated an IP address from them (Proton in your case). You are then on their IIP network and the TalkTalk network now has no control over your internet access  There is nothing wrong with your router or FF150, as they are fine with the VPN disconnected.   The problem is that the Proton DNS server is resolving Google to an out of date IP address. The only people who can fix this is Proton, hence why I said you need to contact their support team.     ... View more

That is the current firmware. With the VPN disconnected, please can you PM me the output from this command prompt command:-   ping google.com   Thanks.     ... View more

I have the exact same scenario as you & do not have the issues. OK, let's back this up then, which firmware is on your Hub 3? ... View more

Hi @Joeycat909    I am using the same Proton VPN server as you (Netherlands).   Your PC is connecting fine to the initial router at the VPN server, but it has problems after that. As I originally expected, this is a network issue from the Proton VPN server to google.com. I would note that the IP address of google .com that your VPN connection is different to mine, which works fine.   Therefore, I think you need to raise this with Proton's tech support.   ... View more

I have asked one of TalkTalk's support team to pick up and send you a returns bag. They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:- Personal Profile > Personal Information Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details. ... View more

Hi @Joeycat909    I have run some tests with the latest version of Proton & its fastest free VPN server (the one it chose automatically):-   Fastest free VPN server   My speed test was identical with the VPN connected compared to the normal disconnected speed. I then carried out some video tests by watching some HD content streamed from YouTube, they were excellent.   The problem, therefore, is not Hub 3 related, but possibly a network issue. To prove this, please can you PM me (to protect your privacy) details of the VPN server your Proton client is using, speedtest results with the VPN disconnected & then connected. Finally, can you get me the results from a trace route and the details of your IP connection with the VPN connected? If a Windows PC, from the command prompt, these would be:-   tracert google.com ipconfig /all   Then I will analyse these & make the required recommendations to TalkTalk. Thanks.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Let me do some testing, as I have Proton as well. I'll come back to you in a while. ... View more

The speed of the internet when a VPN is active is normally down to the link from the VPN server, wherever that is, to the internet. Is the speed OK without the VPN connected? I have not had any VPN issues over the Hub 3 at all, but I may not have been using the same VPN client that you are using on your device. Which one is it?   The current firmware version of the Hub 3 is V4A00. ... View more

There were some bugs in the router firmware that caused this. It does not affect everyone from memory. I am waiting to find out when the next firmware is released, so that I can check that it works now. ... View more

Hi @GraemeMcD    You have a Huawei router & that is a bit of the problem, inasmuch as it is old. If you have the current Sagemcom router (aka WiFi Hub 3), then you can turn it into a WiFi 6 mesh network with a Sagemcom WiFi Booster (FAST266), which is very good. It can connect back to the WiFi Hub 3 over WiFi or Ethernet. This being a mesh network, it will manage the interference, although you might be better off in your case, as you suggested, connecting them together via an Ethernet cable. However, to get this router for free, you would have to take out a new contract or at least be in the last four months of your existing one. The booster, if still on offer, is £30.   I have tested this scenario extensively & can provide any required technical support on it.   Your best bet here (if you are interested) is to contact the Better Value Team (old Legacy Dept), please call:  0345 1725157.  Opening hours:- Monday to Friday 09:00 to 19:00 Saturday 09:00 to 18:00 Sunday Closed   If you don't want that, you could look at something like this:-   TP-Link TL-WPA7617 KIT AV1000 Powerline Adapter WiFi Extender, WiFi 1200Mbps, Ethernet Ports, Powerline WiFi Extender, Powerline Network Adapters, Plug & Play, 4K video streaming & Online Gaming : Amazon.co.uk: Computers & AccessoriesTP-Link TL-WPA7617 KIT AV1000 Powerline Adapter WiFi Extender, WiFi 1200Mbps, Ethernet Ports, Powerline WiFi Extender, Powerline Network Adapters, Plug & Play, 4K video streaming & Online Gaming : Amazon.co.uk: Computers & Accessories   Please note: this is a bit old itself, as it only supports WiFi 5 and is more expensive than the Sagemcom mesh solution, based on getting a WiFi hub for free with a renewed contract & buying the Sagemcom booster. I have never tested this TP-Link product, so I don't know what it is like. It will require both units to be connected to the same electrical ring circuit, as it uses power line technology to connect them. ... View more

Hi @GraemeMcD    Anything that broadcasts an SSID in the 2.4GHz WiFi band that is unnecessary is very bad news. I would turn it off if possible. You cannot use channel 2 on your router; only 1, 6 or 11 should ever be selected. ... View more

Thanks @Lorrainef  ... View more