Please can you elaborate on this? Are you trying to send the emails via webmail or an email client installed on this Windows 11 PC? If this is the case, which email client are you using? Have you checked that these emails are not going to your SPAM folder? ... View more

Hi @DavidS7    I have emailed a contact I have within TalkTalk and the issue of this CityFibre outage is being investigated. There won't be any more logs on here until tomorrow, unless my contact has found anything relating to the incident you have mentioned. ... View more

Hi @Dave'o    Linked to what, the Community login and/or My Account login, or something else? ... View more

Hi @Gryphin    Location recommendations to maximise performance The gateway mesh, or standalone router, connects directly to the ONT (assuming Full Fibre), but does not have to be located near it. The same goes for any standalone router as well. Longer (Cat 6 minimum) Ethernet cables can be purchased to move this mesh gateway to a better position. Any extender mesh node should be located approximately halfway between the Gateway mode and the dead zone. These apply to each standalone router or mesh node (Gateway & Extender(s)):- Each node must be out in the open, not shut away in a cupboard. The location should be reasonably high and most certainly never on the floor. Never site any mesh Gateway or Extender nodes near other electronic equipment (TVs, speakers, etc). Bluetooth devices (especially speakers) – they operate on the same Wi-Fi frequency (2.4GHz), which can cause signal problems for this band. House plants (with tightly packed soil in pots) can absorb or deflect Wi-Fi signals. Glass, mirrors or water tanks, etc. Do not expect Wi-Fi signals to pass through such objects. Large metal objects - radiators, for instance- will have the same effect on your Wi-Fi as mirrors. Boilers can absorb Wi-Fi signals like a sponge. Do not locate it in a kitchen due to the metal in any large appliances, such as washing machines or fridge freezers, etc. Do not assume that Wi-Fi signals will pass through these items either, as they normally contain metal. Do not block the Wi-Fi signals with large furniture, such as sofas and tables, etc. Keep away from wireless doorbell pushes/speakers (not to be confused with video doorbells operating over Wi-Fi devices from manufacturers such as Ring, TP-Link or Reolink, etc). Do not locate them near any cordless phone base stations. Desktop PC recommendations If the PC has a tower case:- If the Wi-Fi adapter connects inside the case with antennae located behind the metal at the back of the case, this will restrict Wi-Fi signals from being received or transmitted from it. Try to purchase an SMB magnetic mount extension to get the antennae above the case. If it is a USB Wi-Fi adapter, use a USB socket on the front of the PC, as there is more open space around it than at the rear. If a USB extension cable is used, try to ensure that it is fairly short so that the power from the computer is not attenuated. Long extension cables can cause the adapter to not have enough power from the computer to work correctly. Try again to look for a USB 3 extension unit. When buying such an adapter, always look for a USB 3 model as a minimum and connect it to a USB 3 socket on the PC. ... View more

Hi @Gryphin    Whilst I only have FF150, not 900, my experience with eeros is that the speeds were quite a bit lower than ever the 150Mbps. With the Hub 3, I get a much improved signal & add in a FAST266 WiFi booster to create a Wi-Fi 6 mesh, the signal travels even further. However, I totally agree with @ferguson, with Wi-Fi, it is so difficult to be certain about anywhere else than your own property. Currently, unless your current contract has less than four months to run, I think you would have to pay £80 if you want a Wi-Fi Hub 3 and £30 for each FAST266 booster. Now to try & get the best from either eeros or Hub 3 on FF900, there are three main areas to consider, I shall address two of these in this post & my next one, otherwise, this post will be far too long:-   Why are you getting less than the full 900Mbps (see later in this post)? Ideal locations of gateway & extender mesh nodes. I did notice you may well have them in the only possible locations, but as this can also involve the locations of other items in your property, as well, I have included this. (see next post). Wi-Fi interference. This is a longer & more complex subject & so I will only deal with this one when you have done as much as is possible with the first two.   The Full Fibre 500 or 900 packages often mean that customers do not achieve the speeds they expect (typically around 500 or 900Mbps). Firstly, you do not typically need the fastest speed possible on just one device, but rather enough speed to accomplish your tasks without compromising performance on all devices. As an example:- Up to 15Mbps – basic online activities such as web browsing, emails and watching low-resolution videos. 15-50Mbps – HD video streaming and managing a small number of smart devices in the home. 50-100Mbps – 4K video streaming on one or two devices, online gaming, and supporting a limited number of smart devices in the home. 100Mbps or more – 4K video streaming on multiple devices and supporting a good number of smart devices around the home. However, I can help you achieve the fastest speeds possible on your devices. This is often not an issue or design of these services, but the connection between their devices and the router. The Wi-Fi network adapters in these devices often cannot deliver speeds as fast as the fibre service can. Take the example of some older Wi-Fi 5 (802.11ac) adapters that might work at speeds up to 433Mbps, when used in a perfect wireless environment, which most homes are not. When an internet speed test is performed, the speed achieved is down to the slowest link in the chain, namely the 433Mbps Wi-Fi adapter. Speed tests in this case might achieve somewhere around 400Mbps or less. Older Ethernet connections can suffer as well. If a device only supports the 10/100Mbps standard, not the normal 1000Mbps (1Gbps) or even the newer 2.5Gbps available on some desktop PCs, they are likely to only record 100Mbps on a speed test. To get close to the 500/900Mbps on a speed test, that device must either have a minimum of a 1Gbps Ethernet connection or, if wireless, a faster Wi-Fi adapter. This would be a higher specification Wi-Fi 5 (802.11ac) or Wi-Fi 6 (802.11ax) adapter. While Wi-Fi 6 is not designed to boost download speeds significantly, the new features will allow more connected devices. That said, faster speeds (up to 2.4Gbps) will be available if the environmental conditions allow the use of a 160MHz channel bandwidth. Even so, at these wireless speeds, signal quality must be near perfect (signal strength with very little Wi-Fi interference). There are some basic checks that you can do to ensure that your devices have the best chance of achieving these higher speeds:- Check that these devices are connected to the 5GHz Wi-Fi band, not the 2.4GHz band. If you have the eero Pro 6, then as many devices as possible should be using the 5GHz (High) band. Which eero Pro 6 (if applicable) is each device connected to? It should always be the gateway or closest/fastest extender node. The more extender nodes that you go through to get to the gateway, the slower the speed will always be. In fact, you will probably need to be connected to the gateway to have any chance of these speeds. Additionally, with the eero Pro 6, any device capable of a 2402Mbps link speed must be connected to the 5GHz (High) Wi-Fi band and use a 160MHz channel bandwidth, which is very unlikely to work due to environmental conditions. The 5GHz (Low) band is not as high a specification as the 5GHz (High) one. To aid with step 2 (again for eeros), is "Client Steering" enabled within the eero app, as well as "Local DNS Caching"? Have you checked for Wi-Fi interference, a topic that I can provide a lot of help with? ... View more

Hi @Gryphin    @ferguson has asked me to help you. I will read through the thread tomorrow afternoon and get back to you then. ... View more

Could you please provide more details on this? What type of email address is this? Is it one that TalkTalk is responsible for, or something like a Gmail address? ... View more

That is not acceptable to put up with that. If you can't get anywhere with the Service Centre today, I will ask a contact I have to see if this can be rectified with her help, but that won't be until Monday. ... View more

Hi @Jprego    The faceplate is your responsibility to replace; however, it should still work like this & clearly it doesn't. I have asked one of TalkTalk's support team to pick up your thread and investigate it for you. They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:- Personal Profile > Personal Information Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details. ... View more

The TalkTalk support staff on this forum will not be back until Monday now. I have asked one of TalkTalk's support team to pick up your thread and investigate it for you on their return They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:- Personal Profile > Personal Information Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details. ... View more

The Master Socket 5C is the latest one. If you remove the front faceplate of the 5C (squeeze the retaining clips together):- Remove faceplate   The test socket can be seen behind it:- Test socket   What happens if you then connect the router to the test socket with a new or known good microfilter? ... View more

Is this ordinary ADSL or Fibre to the cabinet with copper wires to your property? I assume that the light is flashing orange, not red, they do look similar? ... View more

What make/model of router do you have & what package are you on? When this happens, what does the light on the router show?     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

I have asked one of TalkTalk's support team to pick up your thread and investigate it for you. They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. ... View more

Hi @GerryMac    It is impossible to answer any WiFi coverage questions with any degree of accuracy, as so much depends on the airwaves around you.   Personally, I find the Hub 3's (also Wi-Fi 6) coverage much better than the eero 6. Whilst you could use the two together, it is not recommended due to the creation of a double NAT scenario. It is far better to extend the WiFi Hub 3's coverage (if required) via the purchase of the Sagemcom FAST266 Wi-Fi booster, which combines with the Hub 3 to form a Wi-Fi 6 mesh, the same as a pair of eero 6s.   As to why TalkTalk has moved from the eero to the Wi-Fi hub 3 was obviously a commercial decision; the reason has not been disclosed. ... View more

All Full Fibre pages from 150Mbps upwards now come with the new Sagemcom Wi-Fi Hub 3 (Wi-Fi 6), not an eero. ... View more

USB ports have not been available on TalkTalk routers for a long time now. They were there to support backup storage via a USB disk. This utilised the SMB (Server Message Block) protocol V 1.0, which is very insecure these days. Where file sharing is done these days (OK, not in your case, probably), it is best done via IP networking to a NAS server.   ... View more

Hi @fade2gray    One other thing to consider is that if you have the DG8041W (pull up the plastic panel, a label on the rear of the router will tell you what it is). If the new router is a Sagemcom model, that is a much better router & I would want to keep that one, if it were me.  ... View more

I have asked one of TalkTalk's support team to pick up your thread and investigate it for you. They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. ... View more

Hi @Andys13    Please see my sticky on this very subject,  which you would have seen if you had posted this concern in one of the Full Fibre/Fibre/Broadband boards. Please note (as per another sticky of mine), the security board is for general security issues, like kids safe, home safe & SuperSafe, etc. It is not for router-related security questions about WPA2/3 etc.   A direct link to my sticky that relates to your problem is:- https://community.talktalk.co.uk/t5/Broadband/Weak-Security-warning-on-Apple-iOS-and-Windows-10-or-11/m-p/3003235#M859491    ... View more

Hi @Queenpeggy    The fact that it goes orange at all tends to make me think there is a line problem, but your hub is possibly faulty, with the light getting dimmer. Are you sure that when everything is OK, the light is solid green, as it should be white? Perhaps with it being dim, it might be easy to mistake the colour. I will ask TalkTalk to test the line for an intermittent fault & replace the hub. There would be no charge for the hub, but it is up to TalkTalk to decide if the hub is faulty or not.   Hi @Philile-TT  Please could you test the line for an intermittent fault? By the very nature of that, you might only detect the fault if it were down when doing your tests. The light on the hub has been very dim for some time & may even be the wrong colour, so perhaps it might be worth replacing that as well. Perhaps it is the cause of what appears to be an intermittent line fault? ... View more

Hi @Talk_Sham   That's a terrible situation for you to be in. The TalkTalk support staff on this forum do not have access to the Full Fibre systems. Therefore, you will need to contact the Full Fibre Helpdesk on: 0345 172 0074. Let me know if you don't get a resolution, as I will try a different approach. Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed. You may not always be able to speak to someone on this number; they may send you a text message instead. If that is the case, the text will contain a link to start an online chat. On that chat, you can insist on speaking to a person, but there may be a delay before you are connected. ... View more

Hi @Queenpeggy    Yes it does sound like the hub might be faulty, but first off, when it goes down, what is the state of the light on the front of it, is it still solid white or flashing orange? ... View more

Hi @Queenpeggy    @ferguson has asked me to help you. What make/model of router do you have & what package are you on? If it is fibre 65, is that over fibre to the cabinet and copper wires or Full Fibre to your house?   Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform? Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them. I only send this out to people who request it.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more