Hi @chrisncc1701    When the channel keeps changing like this, it is usually because there is so much Wi-Fi interference that WiFi Optimisation cannot find a better channel.   Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them. I only send this out to people who request it.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Hi @mickpacey1963    Alas, with you getting your minimum download as a speed test, there is nothing I can do at the moment. ... View more

Hi @mickpacey1963    Therefore, your best bet is to investigate the WiFi Interference with my help, as per my last post. ... View more

Hi @jeffc999    Further to my last post, how is your CCTV supposed to connect to your WiFi? Do you:- Select the Wi-Fi network name & manually enter the password WPS Via an app What make/model of CCTV is it?     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Hi @Staciejeffrey    Thanks for that screenshot. However, that is from the eero app, which helps a bit, so I assume that you have not run a WiFi analyser app, is that correct? If not, let me know if you want my help to sort this out for you. ... View more

Hi @mickpacey1963    What make/model of router do you have?   Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them. I only send this out to people who request it.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

No worries, I will read through this tomorrow and respond accordingly. ... View more

What make/model of router do you have currently. ... View more

Hi @Staciejeffrey    I doubt it. Wi-Fi interference & signal strength can vary by the minute. Someone's router nearby could have moved on to an interfering channel. Alternatively, they could have moved their router closer to yours & that might cause the issue. Something in their house or yours could be degrading your signal strength. A reflective object could have changed in their property or yours, such as electronic equipment, large metal objects, glass, water tanks etc. This is all guesswork on my part, but I prefer evidence-based diagnostics to understand the cause & how to rectify it.   If you have checked this, as I assume that you have, did you use a Wi-Fi analyser? If so, if you would share the screenshots from all the views it offers with me via a PM (to protect your privacy), I can check them for you. If you do, please add them via the Insert Photos tool in the PM editor toolbar. When you do, it is best if they are sent from a Desktop PC if you have one & when doing this, please set the Size parameter of the Insert Photos tool to Large; otherwise, I will not be able to read them as the text will be out of focus when zoomed in.   ... View more

Well, it is that or poor signal strength @Staciejeffrey  ... View more

Let me know then, @Staciejeffrey, if you want my help. ... View more

Hi @kanya-TT, this is most definitely to be dealt with by your manager @Lorrainef due to the exceedingly long, drawn-out attempts (well, failures actually ) of TalkTalk to resolve this fault. Please see that Lorraine sees this & deals.   Thanks. ... View more

Hi @Jangibson100    To unblock insecure HTTP content in Google Chrome for a specific website, click the Lock icon or "Not Secure" warning on the left side of the address bar, then:- Select "Site settings" from the pop-up menu. Change the "Insecure content" setting to "Allow". After closing the settings tab, reload the page to see the content. ... View more

Hi @Staciejeffrey    Thanks for the events, the eero does not appear to be rebooting, just a device is disconnecting & reconnecting to WiFi. This suggests either poor signal strength and or Wi-Fi interference.   Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them. I only send this out to people who request it. Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it. ... View more

Yes, it sounds like the router is faulty. I have asked one of TalkTalk's support team to pick up your thread and investigate it for you. They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. ... View more

OK @Staciejeffrey, if the eero reboots sometimes, let me help you diagnose this.   Please can you get me one or more screenshots from the Events section of the Activity tab in the eero app that cover such a reboot? Start this from about 10 minutes prior to the reboot up until the eero comes back online. The Events can be found by tapping on the clock icon at the top of the Activity tab. You will need to scroll down the page to find the area & this may take several screenshots to illustrate the problem to me.   Then please PM them to me (to preserve your privacy). If you can't set the Size parameter of the Insert Photos tool in the PM toolbar to Large, then can you please share them with me from something like Dropbox or Google Drive, etc?     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Hi @Staciejeffrey    The Wi-Fi Hub 3 is a very similar specification - Wi-Fi 6 with WPA3 security mode. You say you prefer the way bandwidth is managed, do you mean the eero's algorithm that controls the channel & bandwidth settings? If so, a similar system is in place with the Hub 3 - Wi-Fi Optimisation, which has improved greatly since it was first introduced (it now even allows use of some of the DFS channels).   The WiFi Hub 3 does allow manual configuration of the Wi-Fi parameters, unlike the eero and can work as a Wi-Fi 6 mesh in conjunction with the Sagemcom FAST266 Wi-Fi Booster. Generally, the Hub 3 gives better WiFi coverage than the eero in my experience. However, all properties are different, so this cannot be guaranteed.   I can help with all technical enquiries with both the eero & the Hub 3. ... View more

Hi @probablyalreadyregistered    You have the latest firmware - V208. Sorry for not seeing this before, due to the unusual board that you posted this in, hence why I have moved it. I have no idea of the package that you are on, which is irrelevant with this problem anyway, so I took a guess at the Fibre board. Thanks to @nameunknown_ for alerting me to this. Please can you elaborate a bit more & answer these questions:-   Please can you elaborate a bit more & answer these questions. What is the make/model of this second AP? What device is acting as the DHCP server? What WiFi bands on either AP do you normally connect to? Just in case I need it, what make/model of Android is it?  Do other devices roam OK between the 5364 & this other AP? ... View more

Another option @Maddyss is to contact the Better Value Team (old Legacy Dept). They have the best deals available & will most likely get you a good saving. To contact them, please call:  0345 1725157.  Opening hours:- Monday to Friday 9AM to 7PM Saturday 9AM to 6PM Sunday Closed ... View more

Hi @DazWorld    Possibly more than just the filter, but it is worth checking with them anyway. ... View more

Hi @DazWorld    In that case, there could be another issue. Have you asked the Full Fibre Helpdesk if you are on the correct CityFibre profile? It should be profile "T".   The TalkTalk support staff on this forum do not have access to the Full Fibre systems. Therefore, you will need to contact the Full Fibre Helpdesk on: 0345 172 0074. Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.   ... View more

Hi @Mandisa-TT    There is something that I should have said here, which I discussed in the PM chain that I have had with the customer.   I think the problems were caused by the wrong profile being used. This only affects Full Fibre provided by CityFibre, not OpenReach. The eeros & Wi-Fi Hubs need to be on profile "T" for them to work correctly. Profile "G" will work on some older firmware versions of the Wi-Fi Hub 1 & 2s. However, if an eero is used with "G", then it will never connect to the internet.   Perhaps the CityFibre profile that was allocated to @Giggsclifton previously was neither of these. Maybe it allowed the eero to connect, but not to have a stable connection? ... View more

Hi @Staciejeffrey    Generally, I would say from personal experience that the WiFi Hub 3 is better than the eero. Considering specifications, it will depend very much on which eero do you have, the eero 6 or the eero Pro 6 and how many of them do you have? ... View more

You're very welcome @Giggsclifton. ... View more

Hi @Lesleybd @Mandisa-TT    Having analysed the Wireshark traces you provided and inspected the config screenshot from the router's DHCP page, I think this is an issue with your iMac. This is based on you always getting the Self-Assigned IP Address on a connection attempt and all of your other devices connect OK, so the DHCP server in the router must be working OK.   I have just done some Google searches on this error & found this possible solution-   Make a New Location, Using network locations in Mac OS X ...   http://support.apple.com/kb/HT2712   System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.   System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.   The interface that connects to the Internet should be dragged to the top of the list.   Sys Prefs>Network>highlight the Interface you're using>Advanced>TCP/IP>Configure IPv4: Using DHCP.   If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.     My fellow Community Star @ferguson has a lot of knowledge where macOS is concerned. If my suggestion above does not work, perhaps he will be able to assist you. ... View more