Hi @Mandisa-TT      It now seems that this may be getting resolved, as TalkTalk did not activate the Full Fibre, which they have done. @F10rrell only has the Wi-Fi Hub1 (Sgaemcom FAST5364), which is totally incompatible with Digital Voice (VoIP). She should be provided with the new Wiu-Fi Hub 3 as it is the standard router. However, an agent kept telling her she had the latest router, which is clearly not the case. Apparently, there is a hold on the router order. I do not know why.    This is going to leave the customer without DV. Hopefully, they might get broadband via the old router connected to the ONT, but that keeps losing its configuration, which is far from ideal.   There is also a problem with the location of the ONT. I suggested to the customer previously that it should go where the old router was, as the WiFi coverage there was good. MJ Quinn who did the installation, put it downstairs right next to the TV, which is the worst possible location, as the electronics in a TV, whether it is on or off, dramatically affect WiFi reception.   @Lorrainef can you help the customer in any way, as she has had a really bad experience with TalkTalk/MJ Quinn?     ... View more

I'll read through this & respond after lunch. ... View more

You can easily change the subnet that the Hub 1 , 2 or 3 are using.   This is a three stage process & it is best done in this order:- Remove any DHCP Reserved IP addresses Change the DNS address handed out by DHCP Change the router’s IP address & DHCP IPv4 Pool Start & End ranges to match.   These steps are covered in full below.   First remove any DHCP Reserved IP Addresses (if you have any) by going to:-   Dashboard > See Wi-Fi Settings > Manage Advanced Settings > TalkTalk Wi-Fi hub > LAN IPv4 Go down to the Reserved IP addresses list   Click on the X in the Options column for any device that has a reserved IP address.   Next, change the DNS address handed out by DHCP   Dashboard > See Wi-Fi Settings > Manage Advanced Settings > TalkTalk Wi-Fi Hub > DNS   Change the DNS address to the new IP address of the router & click Apply.   Now go back to the LAN IPv4 tab & change the router’s IP address to the new one & DHCP IPv4 Pool Start & End ranges to match. Dashboard > See Wi-Fi Settings > Manage Advanced Settings > TalkTalk Wi-Fi Hub > LAN IPv4 Then click Apply.   Any problems, please let me know.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Hi @BigRedKing    In addition to my last post, is your Fibre 65 delivered over Full Fibre or FTTC & copper wires to the house? An eero 6 is designed to connect directly to the ONT of Full Fibre. It isn't necessarily going to work straight out of the box; it all depends on who provided the FF, if that is what you have. It can be used on the FTTC offering, but only by using your old router connected to the eero; however, like that, it depends on the speed of the Ethernet ports on the HG635, I think that they are 1Gbps, so that should be OK.   Anyway, as I said before, contact the Better Value Team & see what you can sort out. ... View more

Whilst I can help with your problem, I am surprised that you did not get a new router after taking out the new contract; you should have been given the new Wi-Fi Hub 3. I would speak to the Better Value team about this.   To contact the Better Value Team (old Legacy Dept), please call:  0345 1725157.  Opening hours:- Monday to Friday 9AM to 7PM Saturday 9AM to 6PM Sunday Closed ... View more

Hi @chrisncc1701    Thanks for confirming your network names. Whilst your 2.4GHz band is never going to be very good, due to the amount of networks using it, there is a problem with your Huawei router. You must not use channel 8 as that interferes with both channels 6 & 11. It is this router misconfiguration that I would expect, based on other routers' signal strength at the time, that is forcing Wi-Fi Optimisation to keep changing your channels.   The only channels that should ever be used within this band are 1, 6 & 11, as they are the only non-overlapping channels. Don't take my word for this, it is covered in these articles:-   http://www.metageek.com/training/resources/why-channels-1-6-11.html   https://community.ui.com/questions/Choosing-the-right-Wifi-Channel-on-2-4Ghz-Why-Conventional-Wisdom-is-Wrong/ea2ffae0-8028-45fb-8fbf-60569c6d026d    ... View more

If it goes slow again, please log into the router & chack the speed there. ... View more

Is the varying speed test via the PC or all devices? If you log in to the router when the speed is low, what speeds are shown in the top left of the initial dashboard of the router's UI? ... View more

The eero app is reporting the speed test from the gateway eero, via its Ethernet cable to the ONT. Speed tests from a device also include the connection from the device to the eero, which, if over Wi-Fi, can easily be affected by Wi-Fi signal strength/Wi-Fi interference. This can easily account for the slower speed test values. What device are you running this speed test from & how does it connect to the eero, by Wi-Fi or Ethernet cable? How many eeros do you have? ... View more

Please can you elaborate by answering these few questions:- 1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)? 2. What package are you on? If Fibre 65, is this Full Fibre or FTTC & copper wires to the property? 3. If you have any wired connections, are they affected in the same way as wireless ones? ... View more

The customer has supplied me with analyser screenshots, which I will analyse once he has confirmed which WiFi networks are his. ... View more

Hi @chrisncc1701    Thanks for the screenshots.    However, you have Wi-Fi scan throttling enabled as it mentions at the top of the time graph & AP screenshots   This is a feature, primarily found in Android operating systems, that limits how frequently apps can scan for Wi-Fi networks to conserve battery life and improve network performance. If disabled, faster Wi-Fi speeds could be achieved on this device. Android limits the number of Wi-Fi scans that apps can perform within a certain time frame. Foreground apps (apps currently in use) are allowed a limited number of scans, while background apps (apps running in the background) have even stricter limits.   This will cause most Wi-Fi analyser apps to not display the most accurate information. When doing such analysis, Wi-Fi Scan throttling must be disabled.    From Android V8.0, Wi-Fi scans are limited to 4 scans in a few seconds and then have to wait 2–3 minutes. The user can override this setting in device settings (manual below). If the user has successfully enabled the developer options, Wi-Fi scan throttling can be disabled.     Availability of this feature can be limited by the manufacturer or the Android OS version.   Please can you disable this & send me a fresh copy of all screenshots?   Thanks,   To disable Wi-Fi Scan throttling on your Android device, first enable Developer mode:- On Android 13, go to Settings > About phone or About device (this may be located under System). Locate the Build number and tap on it seven times in quick succession. Then enter the phone’s PIN number as confirmation (not the SIM PIN if enabled). This will enable Developer options on your device. Go back to Settings > System > Developer options Scroll down to the Networking section and turn off Wi-Fi scan throttling:-   You do this at your own risk. ... View more

No problem @mandisa1-TT  ... View more

Hi @Jojos    Then it is probably a WiFi issue.   Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wifi. Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them. I only send this out to people who request it. Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it. ... View more

Hi @Jojos    Please can you PM me (to preserve your privacy) the event log. Go to the activity tab, tap the clock icon and get me a screenshot from the time that this happened.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Hi @Joeblogs1    What make/model of router do you have? It looks like your PC is connected via Wi-Fi; therefore, slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them. I only send this out to people who request it.       The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Hi @chrisncc1701    I know that you posted a couple of screenshots earlier from your analyser. I am going to delete these shortly, as being in this public forum, the whole world can see your SSID, etc.   All I can glean from that is that the 2.4GHz band is probably oversubscribed & Wi-Fi Optimisation doesn't have much of a chance. However, to be sure, you will need to PM me screenshots of all views it offers, namely:- Access Points – this shows all Wi-Fi bands (2.4, 5 & 6GHz) in one display. Please make sure by scrolling down the display that all of your networks are included in the screenshot. If needs be, get as many screenshots of this display to include them all. Channel graphs– please get one screenshot per band (2.4, 5 & if applicable 6GHz). Time Graphs – please get one screenshot per band (2.4, 5 & if applicable 6GHz). I will wait for you to send these to me. ... View more

Hi @chrisncc1701    Please see my previous post. ... View more

Hi @chrisncc1701    Location of the router is very important.      Location recommendations to maximise performance The gateway mesh or stand alone router, which connects directly to the ONT (assuming Full Fibre), does not have to be located near it. The same goes for any standalone router as well. Longer (Cat 6 minimum) Ethernet cables can be purchased to move this mesh gateway to a better position. Any extender mesh node should be located approximately halfway between the Gateway mode and the dead zone. These apply to each stand alone router or mesh node (Gateway & Extender(s)):- Each node must be out in the open, not shut away in a cupboard. The location should be reasonably high and most certainly never on the floor. Never site any mesh Gateway or Extender nodes near other electronic equipment (TVs, speakers, etc). Bluetooth devices (especially speakers) – they operate on the same Wi-Fi frequency (2.4GHz), which can cause signal problems for this band. Glass, mirrors or water tanks, etc. Do not expect Wi-Fi signals to pass through such objects. Large metal objects - radiators, for instance- will have the same effect on your Wi-Fi as mirrors. Boilers can absorb Wi-Fi signals like a sponge. Do not locate it in a kitchen due to the metal in any large appliances, such as washing machines or fridge freezers, etc. Do not assume that Wi-Fi signals will pass through these items either, as they normally contain metal. Do not block the Wi-Fi signals with large furniture, such as sofas and tables, etc. Keep away from wireless doorbell pushes/speakers (not to be confused with video doorbells operating over Wi-Fi devices from manufacturers such as Ring, TP-Link or Reolink, etc). Do not locate them near any cordless phone base stations. Desktop PC recommendations If the PC has a tower case:- If the Wi-Fi adapter connects inside the case with antennae located behind the metal at the back of the case, this will restrict Wi-Fi signals from being received or transmitted from it. Try to purchase an SMB magnetic mount extension to get the antennae above the case. If it is a USB Wi-Fi adapter, use a USB socket on the front of the PC, as there is more open space around it than at the rear. If a USB extension cable is used, try to ensure that it is fairly short so that the power from the computer is not attenuated. Long extension cables can cause the adapter to not have enough power from the computer to work correctly. Try again to look for a USB 3 extension unit. When buying such an adapter, always look for a USB 3 model as a minimum and connect it to a USB 3 socket on the PC. ... View more

Hi @chrisncc1701    When the channel keeps changing like this, it is usually because there is so much Wi-Fi interference that WiFi Optimisation cannot find a better channel.   Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them. I only send this out to people who request it.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Hi @mickpacey1963    Alas, with you getting your minimum download as a speed test, there is nothing I can do at the moment. ... View more

Hi @mickpacey1963    Therefore, your best bet is to investigate the WiFi Interference with my help, as per my last post. ... View more

Hi @jeffc999    Further to my last post, how is your CCTV supposed to connect to your WiFi? Do you:- Select the Wi-Fi network name & manually enter the password WPS Via an app What make/model of CCTV is it?     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

Hi @Staciejeffrey    Thanks for that screenshot. However, that is from the eero app, which helps a bit, so I assume that you have not run a WiFi analyser app, is that correct? If not, let me know if you want my help to sort this out for you. ... View more

Hi @mickpacey1963    What make/model of router do you have?   Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi. Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area. In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them. I only send this out to people who request it.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more