You must set it to the channel that your router is using, or there won't be anything in the trace. I think that the iMac will tell you the channel as well; you'll have to Google that.   It saves the trace in a .pcap file, which is what I want. The problem with attaching it to your thread is that it can be downloaded by anyone in the world. You cannot attach it to a PM, so I came up with this method. It works well for Windows PCs, I have no idea about Apple at all. In Windows, you use an application called 7-Zip, which will zip it up & allow a password to be used to later unzip it. Then you attach the zip file (it is not the compression, but the security that is important) to this thread & you send me the password in a PM.   If you can't do that, can you share the file from Dropbox, Google Drive or similar? If you can, then PM me the link to the shared file. ... View more

Hi @Lesleybd    Another Google search says that you can't use Wireshark to take the trace on an iMac, only to view it. You have to take the trace via an inbuilt tool first. If you can try taking the trace like this & as before, start the trace with the WiFi disconnected, try connecting & when it fails, stop the trace, save it & send it to me. This is what I found directly from Google:-   To take a Wireshark trace of a Wi-Fi interface on an iMac, you must first  use the built-in macOS Wireless Diagnostics app to perform the capture , as Wireshark cannot do it directly on macOS. Open Wireless Diagnostics (accessible via Option-click on the Wi-Fi icon), select the "Sniffer" from the Window menu, and then start the capture on the correct Wi-Fi channel and width. The .pcap file generated will be in  /var/tmp , and you can open this file with Wireshark to analyze the 802.11 packet data.    Step-by-step guide: 1. Open Wireless Diagnostics: Press and hold the Option key while clicking the Wi-Fi icon in your menu bar, then select "Open Wireless Diagnostics".    2. Open the Sniffer: In the Wireless Diagnostics window, go to the Window menu and select Sniffer.    3. Configure the Sniffer: Choose the correct Wi-Fi channel and width that your access point is using from the dropdown menus in the Sniffer window.    4. Start the Capture: Click the Start button to begin capturing packets. You may need to enter your Mac's administrator password to authorize the capture.    5. Stop the Capture: When you are finished capturing the Wi-Fi traffic, click Stop.    6. Locate the Capture File: The captured packet trace will be saved as a  .pcap  file in the  /var/tmp/  directory.    7. Open the File in Wireshark: Launch Wireshark, go to File > Open, and navigate to  /var/tmp/  to select and open your captured packet file. You can then analyze the detailed 802.11 frame data within Wireshark.  ... View more

Hi @Jangibson100    What browser are you using on what device? Then I will try & find out how to bypass the site is not secure error when trying to access the router.   Now, to look at the Wi-Fi reception issues.    Do not worry about interpreting the results; I will do that for you. I will send a PM to you that contains a link to a guide of mine on Wi-Fi interference. It is quite lengthy (approximately 30 pages), but you will likely only need to review three or four pages in total. Initially, look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it. If you are using Wi-Fi Scanner, please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post to preserve your privacy. With all other analysers, please follow my instructions below. Please collect the required screenshots and include them in your reply. Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos, please, as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & uploading them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. ... View more

Hi @Gantocks    Reading a few of the posts on here, is this another case of the FF Helpdesk's diagnostic procedure of telling you to upgrade? That fixes nothing and I already have another case that I am dealing directly with the manager of the team on here. If needs be, I'll add yours to it as well. ... View more

Hi Guys,   You can't directly pass this to CityFibre yourself;  you must contact the Full Fibre Helpdesk, which I am sure that you have done already. ... View more

You do not want to apply any filters at all. So long as en1 is the WiFi interface you are trying to use & you set Wireshark to capture on that interface, it should be fine. Save the trace, zip it up ideally with 7 Zip & set a password on it. Attach the zip to your thread & PM me the password. Then I will take a look at it. ... View more

What you need, @njr1972 is DDNS. You register with a DDNS provider that is compatible with your router (some are free). This will give you a domain, the provider tracks your domains's WAN IP address & updates itself as it changes. For incoming port forwarding etc, instead of specifying the router's WAN IP address, you specify the domain name. ... View more

Hi @Lesleybd    I have been looking into the Apple chip & Wireshark & found this. It is supposed to be fully compatible:-   https://isapplesiliconready.com/en/app/Wireshark    I also found this via Google:-   To install Wireshark on an Apple Silicon (M1/M2/M3) Mac, visit the official Wireshark website and download the macOS disk image (.dmg) file. The installer is a universal binary designed to run natively on Apple Silicon Macs. After downloading, open the disk image, drag the Wireshark application to your  /Applications  folder, and then install the "ChmodBPF" launch daemon for packet capturing to function correctly.    Installation Steps 1. Download: Go to the Wireshark download page and download the official macOS package. The current macOS installer is a universal binary that runs on both Intel and Apple Silicon Macs.    2. Open: Locate the downloaded disk image (.dmg) file in your Downloads folder and open it.    3. Install: Drag the Wireshark application from the disk image to your  /Applications  folder.    4. Launch: Open the Wireshark application from your Applications folder.    5. Install ChmodBPF: For packet capturing to work, you must also install the "ChmodBPF" launch daemon. This is usually an automated process during the Wireshark installation on macOS.    6. Enter Password: The installation process will likely prompt you for your administrator password to complete the installation and set up the necessary permissions.    Important Considerations Official Source: Always download software from the official source to ensure you get the latest, legitimate version.    Apple Silicon (Universal Binary): The macOS package is a universal binary, meaning it's designed to run natively on Macs with Apple Silicon chips, like your M1, M2, or M3.    Permissions: You'll need administrator privileges on your Mac to install Wireshark and its supporting components.    Packet Capturing: The ChmodBPF tool is crucial for Wireshark to capture network packets, so make sure its installation is completed successfully during the setup.        ... View more

No problem, whether or not there is a Wireshark version for that chip, perhaps one of the other two will work, I have no idea. Unfortunately, I do not have an iMAC to test it with.   Do not worry about interpreting the results; I will do that for you. I will send a PM to you that contains a link to a guide of mine on Wi-Fi interference.  ... View more

Hi @Mandisa-TT    With @Giggsclifton suffering from the light going red intermittently on the eero, as I said before, this signifies that there is a problem with the internet connection that only the ISP can resolve (possibly an intermittent authentication problem).   I still do not understand why the Full Fibre Helpdesk cannot resolve this? ... View more

Perfect, thank you, @Mandisa-TT  ... View more

Hi @Dusty21    I can help a lot with this sort of issue. The most likely cause of this is either a problem with the WiFi adapter in the laptop, or it has been configured with a static IP address that is conflicting with those handed out by the router. I would not recommend using WPS to connect to the router from a PC at all. It should always be via the WiFi network name & password.   You mentioned DNS errors. Do you have one of the Sagemcom Wi-Fi Hubs? If so, did you notice the DNS error in the router's log? There is a firmware issue that I have raised with TalkTalk for a while now.   Is the laptop running Windows?     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.   ... View more

Hi @kanya-TT @Mandisa-TT    Could you please confirm how the escalation team will inform @Giggsclifton of the work they are doing, as the 3- to 5-day timeframe must be nearing completion soon? ... View more

You say that the lights on the ONT are OK during the outages, I doubt therefore that the work carried out to add more fibre would be the cause. When the outage happens, what does the light show on the eero and crucially, what does the eero app show on its Home tab at the same time? ... View more

Hi @HUGUETTE    @mandisa1-TT has asked me to help you. Which make/model of TalkTalk router do you have? How is the printer supposed to connect to the router, via WPS or manual entry of the Wi-Fi network name & password? ... View more

Hi @Marc-k    That does sound like a line problem, rather than a router fault. I will leave you in the capable hands of @Mandisa-TT then. ... View more

Have the slow speeds been investigated? It would need to be proven that the router is at fault before it could be replaced.   Please can you elaborate by answering these few questions:- What is your guaranteed minimum download speed? If you log into the router, what speeds is it displaying? If you have any wired connections, are they affected in the same way as wireless ones? ... View more

Please can you elaborate some more on this @Cmotd1:-   When this happens, does it only affect WiFi-connected devices, wired devices or both? Does this happen to devices connected to either of the eero extenders and the gateway eero? Have you checked the eero app for any issues reported on the home tab of the app, during these outages?   The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.   ... View more

Hi @kanya-TT    No problem.   Hi @DEGSY541    Please can you check the label underneath each phone and tell me their REN numbers? Are they all push button phones that have options that support dual tone dialling and do any of them still have a dual on them? ... View more

Hi @Jangibson100    The site is not secure message is just your browser being over zealous. There should be an override button or whatever for this. Not knowing what browser or device you are doing this on, I cannot be more precise. Try a Google search or tell me & I will see how access the router under these circumstances.   I have offered my help with all issues, please just tell me if you want it or not? ... View more

I can supply a guide if you want it. ... View more

If it is a mandatory update, that is exactly what it does. ... View more

Hi @Benjiboy @fr8ys    If this is a Sagemcom Wi-Fi Hub 1 or 2, then there is a firmware bug in it where, if either band is disabled, despite what the UI says when re-enabled, it does not work correctly. The only way around this currently is to perform a factory reset on it.   You say that the camera does not work, do you mean:- It will not connect to the router You cannot manage it remotely (if that is a supported feature of the camera). ... View more

Which make & model of router do you have?   There is a problem with the DHCP process between the Mac & the router, I am not blaming either. The best way to diagnose this, is to install Wireshark (free software) on your Mac. Then:- Start a trace running in it before you attempt to connect to the router Then try to connect to the router When it fails, stop the trace & save it. Send it to me for analysis. I can provide full details on how to install & use Wireshark if you want.     The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others. If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out. ... View more

You're very welcome @Giggsclifton.   Hi @Mandisa-TT will the escalation team come back to you in a couple of days or direct to the customer? ... View more