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router I have had cctv installed and the engineer could not connect to my mobile, the tech control s

jeffc999
First Timer
Private Message TalkTalk

on ‎08-09-2025 06:38 PM

Message 5 of 5

I have had cctv fitted at home and the engineer could not connect my mobile over broadband, the tech control says that they can see the device through the router but the router is not good enough to get it working, suggests an updated router is required

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4 REPLIES 4

Mandisa-TT
Support Team
Staff
Private Message

on ‎10-09-2025 10:54 AM

Message 1 of 5

Hi @jeffc999 let us know if you still need help and refer to KeithFrench last post.

KeithFrench
Community Star
Private Message TalkTalk

on ‎09-09-2025 10:42 AM

Message 2 of 5

Hi @jeffc999 

 

Further to my last post, how is your CCTV supposed to connect to your WiFi? Do you:-

  1. Select the Wi-Fi network name & manually enter the password
  2. WPS
  3. Via an app

What make/model of CCTV is it?

 

 

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

nambuso-TT
Support Team
Staff
Private Message

on ‎09-09-2025 08:13 AM

Message 3 of 5

Hi there

 

Just to confirm you are unable to connect your router to your mobile device as it is saying that the router is not good enough?

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KeithFrench
Community Star
Private Message TalkTalk

on ‎08-09-2025 08:08 PM

Message 4 of 5

What make/model of router do you have currently.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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