@fr8ys  No it's not See https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529 it says "PLUS Customer" The link is "download the app link is invalid" though - when selected ... View more

@ferguson  You aren't admitting that TT is offering existing customers a worse deal than new customers are you?   This deal does not state "new customers only", therefore must be open. to ALL customers. How could "new customers" be upgraded anyway? From what? Besides - my account does not let see any upgrades It says "We’re sorry, we can’t show you any new offers right now because you have an order in progress. Please come back once your order has completed to see what’s available."  ... View more

@Arne-TalkTalk  It wasn't an email - it was from TT's website !! https://www.talktalk.co.uk/ take a look yourself ... View more

@Arne-TalkTalk FTTP is available to me now AND I assume that TT's offer to upgrade for free (from 65Mb (FTTC) to 150Mb(FTTP)) still applies ? ps I am having trouble getting an image to remain visable.... Could you please confirm that my account has been sorted - because on 12 Nov - I don't want to lose my connection or call boost at £7 double speed   ... View more

@Arne-TalkTalk  Could you please also confirm that the free upgrade to 150Mb connection (presumably FTTP) will apply ? At the moment - I am on 65Mb FTTC ! ... View more

@Arne-TalkTalkThanks - you are a star it does say that I should be able to connect at "DOUBLE SPEED" at no extra cost This, means that since I currently connect at 65Mb - I will be entitled to a free upgrade to 150Mb - even if that needs a new FTTP connection. double speed   ... View more

@Arne-TalkTalk  I would assume that I would be more likely to get a better deal -  if I sit back on 65Mb FTTC and wait to be asked to upgrade to FTTP ? ... View more

@Arne-TalkTalk  live dateAs far as I am aware - my contract continues as the previous 22 years - ie) unchanged -(Except for price) Here is what "my account" shows. image attached If the offer was not applied by the agent who I had an email chat with - what happens on 12/11 ? ... View more

@Arne-TalkTalk  Arne, Nobody is going to phone me Here is the email received As your Fibre 65 contract, which includes broadband and line rental, priced £20.00 per month, ends on 12 November 2024, we’d like to present your options. You also have boost discounts ending soon which are detailed below. As part of our commitment to Fairer Broadband for all our customers, we’ve highlighted these potential next steps for you below, along with instructions on how you can take out these offers should you wish. The first option is to continue with your current service which includes Fixed Price Plus¹ so you'll continue to pay £20.00 per month. Your monthly price will rise each April in line with Consumer Price Index (CPI) rate of inflation. You don't have to do anything. You'll then be out of contract, giving you the freedom to upgrade whenever it suits you. The second option available to you is upgrading to one of our faster products, such as Fibre 500 VoIP, at a monthly cost of £37.00 per month for 24 months. With this plan, you can enjoy average download speeds of 525Mb/s. Your monthly price will rise each April by £3. £4.95 P&P may apply*. Call 0800 458 6114 to order now. The third option available for you is to move onto a new, matching Fibre 65 contract for £28.00 per month for another 24 months, with this plan, you can enjoy average download speeds of 67Mb/s. Your monthly price will rise each April by £3. To learn more about this offer, click here to order now. Some or all of your boost discounts are also due to end. Your Unlimited UK Calls Boost £7.00 discount is due to end on 12/11/24 which will then cost £14.00 per month. For more information, please visit My Account.   This tells me that if I wanted to continue at £20 per month - I could have done instead, I had agreed to a £24 per month + £7 unlimited calls package - which I guess overall is similar price   What difference would an FTTP 67Mb/s connection be to my current 67Mb/s FTTC connection ? ... View more

To confuse matters - a month after agreeing  to re-contracting to FTTC - My new contract starts on 12 Nov.... I have received an email from TT asking me  if I want to upgrade to a FTTP line. I don't know why  - unless its a different department in TT ? ... View more

@Arne-TalkTalk  Arne, I have been emailed by the CEO's office who sorted me out a fairly decent deal - so you have me on the books for at least another two years - my 22nd and 23rd with TT. Thanks for your input..... ... View more

@Arne-TalkTalkThanks Arne. ... View more

@martswain I am unable to get an answer to the reason that TT do not even have the facilities to deal with accessible needs customers - unlike Sky (accessiblecustomerservice@sky.uk) and BT (accessibility.issues@bt.com) Why can TT not offer similar ? because I and many other disabled customers prefer to communicate via Email rather than live chat (even when I can raise a human rather than a BOT) ... View more

@martswain That's extremely similar to my experience..... Also this £3 annual rise makes me wonder when it will stop - I have been a paying TT customer for 21 + years and had the £3 annual rise been common place during that period - I would have been paying over £100 per month today !! ... View more

@Arne-TalkTalk  "Im really sorry that you are still having problems. Raising a complaint will always result in a call which is not going to help in this case. The only way that I can see to resolve this is the nominated user route"   No it won't !!   "You can complain by email by contacting us at concerns@talktalkplc.com. Depending on the nature of your complaint, we may need you to call us for us to better understand and resolve your issue. Please include the information noted in paragraph 2.1(d) below. Your email will be given to one of our specialist agents who will always try to contact you using the most suitable method available, this could be either telephone, email, Letter or SMS to resolve your query." ... View more

@Gliwmaeden2 @ferguson @Arne-TalkTalk  Even BT have an accessibility email - which, I admit, is not widely known about - as do Sky - so why do TalkTalk not have one ? Not only for account renewals but also for general fixes and grumbles It could be used by disabled customers who have registered their disability on MY ACCOUNT - That's the way that Sky works !!   ... View more

@Arne-TalkTalk  I did not say that Arne - and in any case -  I was referring to TT and other Companies as a whole - I was definitely not referring to you !! ... View more

@fergusonI am not saying that - all that I am saying is that is the result of trying to raise a human on CHAT And even, in the past - when I have been able to chat with a human - they are generally not the best type of person to chat to on  as stressful day - Last time I did it - The first thing that was said was "Sorry that you are disabled -  I hope you get better soon"...... You do not say that to a disabled person. Plus they are trying to get the best deal for TT - obviously not willing to even consider any discounts.   ... View more

@Gliwmaeden2Have you ever heard of POSITIVE DISCRIMINATION ? Can you really say that TT  "think ahead and take steps to address barriers that impede disabled people." In doing this, it is a good idea to consider the range of disabilities that your actual or potential service users might have..... ... View more

@Arne-TalkTalk  No - live chat is definitely not a disabled friendly way of communicating It is extremely stressful waiting to be "connected" And then there's the fact that you have absolutely no idea who or what you are chatting to.... And I really wish that you would stop the "nominated user" because most disabled people prefer to deal with things themselves ... View more

@Arne-TalkTalk @ferguson  I think that this covers it - the fact  that TT could and should offer a disabled friendly way of communicating with the company - email being the preferred method - with TT being a service provider - I am extremely surprised that this is not already done ! The Equalities Act 2010 The law says you should not be disadvantaged just information or communication is not accessible to you. This is discrimination, and a public body or a service provider would only get away with it if they could show they did this for a very good reason and there was nothing they could do to make information accessible to you.   Equalities applies to Service Providers just as it does to employers Service providers are required to make changes, where needed, to improve service for disabled customers or potential customers. There is a legal requirement to make reasonable changes to the way things are done (such as changing a policy), to the built environment (such as making changes to the structure of a building to improve access) and to provide auxiliary aids and services (such as providing information in an accessible format, an induction loop for customers with hearing aids, special computer software or additional staff support when using a service). Reasonable changes are required wherever disabled customers or potential customers would otherwise be at a substantial disadvantage compared with non-disabled people. A substantial disadvantage is more than a minor or trivial disadvantage. Service providers cannot charge disabled customers for reasonable adjustments.   What is reasonable will depend on all the circumstances, including the cost of an adjustment, the potential benefit it might bring to other customers (ramps and automatic doors benefit customers with small children or heavy luggage, for example), the resources an organisation has and how practical the changes are.   The Equality Act 2010 requires that service providers must think ahead and take steps to address barriers that impede disabled people. In doing this, it is a good idea to consider the range of disabilities that your actual or potential service users might have. You should not wait until a disabled person experiences difficulties using a service, as this may make it too late to make the necessary adjustment. ... View more

@Arne-TalkTalkYou say "will always result in a call" That's typical of TT (and many other companies) who must fully understand their customers needs better. I do not want to use a nominated user - I deal with technical matters in my household !! OK ? And another reason that a DEDICATED DISABLED CUSTOMER help service should be provided- Using email.......  not NGT (Which, from experience DOES NOT WORK) I can't be the only non-speaking customer - there are probably thousands out there - Sky and BT can manage it - so why not TT ? The digital switchover is going to cause all sorts of problems, not only for disabled customers but also for the providers - so why not offer help/advice via DEDICATED DISABLED HELP SERVICE ? ... View more