I have tried Firefox, Edge, Chrome and also Duck, Duck, Go None of them connect properly to Talk Talks site My DNS is no proxy, default settings ... View more

When I try  to view my bills through my account - I get :   error This is on Firefox with no blocking ! ... View more

Thanks - I won't bother I will wait until TT ask me to upgrade  to FTTP from FTTC   ... View more

@KeithFrench Using Edge gave me access It appears that I need to  call them re the connection of vital equipment !! This is way too hard Let’s discuss your options As at least one of the statements apply to you, please contact us and we’ll be able to talk you through any options available to you.      Call 0345 172 0088 ... View more

@ferguson  I have heard back from 'HereToHelp@talktalkplc.com' – with advise to use LIVE CHAT I remember now why I was unable to use live chat – the bot was convinced that I should give them my mobile number which I knew would be meaningless to it – because I am not registered by mobile number. I kept on trying to raise a human – by saying “Human Being Please” which appeared to annoy the bot because it ignored me – and kept on asking for my phone number ! So, again – I run into accessibility problems with no way forwards.. ... View more

Update : Your webpage https://www.talktalk.co.uk/check-availability is broken I can no longer even check the availability of full fibre at my location I put my address in and tick the "I have lived here for more than 30 days" and the swirly thing appears - swirls then dies - leaving nothing....... ... View more

it is - thanks - i will give it a go............. ... View more

@fergusonIn the past - when I have used live chat - the staff try to phone me straight away afterwards - I DO NOT appreciate that ... View more

@KeithFrench  Ofcom set the rules - which must be adhered to...... ... View more

@KeithFrench  The UPS/Backup supply would be ones supplied by TalkTalk -  To allow the continued use of an emergency phone, during any power blackout - for disabled customers. I have no idea which router I would be supplied with.....   Access to emergency services in a power cut Any provider of a voice communications service must make sure that customers have uninterrupted access to emergency organisations. For more detail, see General Condition A3.2(b). Ofcom has published guidance on how we expect providers to meet this requirement when there is a power cut. The guidance has four main principles, namely that providers should: take steps to communicate effectively with customers; identify customers’ needs; have a solution in place to enable access to the emergency organisations for at least one hour; and have a process to make sure customers who move to a new house or whose circumstances change in some other way, are aware of the risk and protection solution available. Providers should offer this solution free-of-charge to customers who depend on their landline to call emergency services during a power cut. More information Read our guidance on protecting access to emergency organisations when there is a power cut at the customer's premises   ... View more

@KeithFrench  So how many power outlets do you need if you are getting voice installed along with full fibre and a UPS (battery back up) ? ... View more

@Gliwmaeden2  Yes I have and I am not hearing impaired - I am speech impaired But NGT is worse than useless - I have tried it before and it was so slow that I was able to eat a 3 course meal between answers Text Relay is also not really helpful - because it depends on who picks up the phone at your end, and have had some "painful" chats in the past - and ended up giving up..... Is there no email address that I can communicate via ? I don't expect TT staff to set up anything for me - just a hand will suffice   ... View more

@KeithFrench  @Chris-TalkTalk  I have still not been "offered" a full fibre upgrade - but on checking https://www.talktalk.co.uk/broadband/fttp - the full range is available to me (from 65Mb full fibre to 900Mb full fibre) I think that 500Mb is adequate Why was this not offered "automatically"  to me - as a TT customer for 22 years  - why did I have to discover myself I do need a phone, or rather the OH does - so if I add a phone line at £2 - can I transfer my existing calls package (£6 per month) ? And please don't suggest "live chat" because from experience - this is beyond them Remember that I can't communicate via phone (disabled) - so will need an alternative way of communicating with sales/loyalty ?     Also - I will need a UPS / Backup power supply for the phone - due to nature of my disability ... View more

I didn't receive it How am I supposed to upgrade - MYACCOUNT doesn't give me any upgrade options ... View more

I am disabled and unable to speak on the phone and my road was OPENREACHED, 12 months + ago ! ... View more

@ferguson  Just a few glitches that I would like to check the reasons for...... WiFi suddenly dropping out for no reason etc ... View more

So others are getting the same problems ? I assume that it is linked to the firmware update ? Surely - the firmware can be downgraded to the previous version ? This is extremely important to get fixed                                       ... View more

It seems that TT are not really interested in upgrading my line to full fibre Since I know that it IS available and has been for a good 12 months Yet on MYACCOUNT - Offers and Upgrades is BLANK ! no upgrades are available Can someone please explain that to me ? In the meantime - just received an email from TT informing me that my service would cost an additional £3 from April 23rd I thought that "vulnerable customers" were fixed price for the duration of their contract ? ... View more

@Divsec  Yes, full fibre IS available at my address Am I correct in thinking that because I contracted at a set/fixed price - when copper is no longer available and full fibre is the only option - that TT will have to supply like-with-like at the same charge as at present ? ie) unlimited call package with a data connection at £32 as at present ? Because I do need a phone So it does seem that TWO battery back ups are supplied - one for the router and one for the phone  ?? Your "latest news from openreach" was dated 2023 - so has probably been superceded ? ... View more

@fr8ys   I simply queried what was meant by the term "TALKTALK PLUS CUSTOMER...." Not "fibre plus" or "mail plus" !   ... View more