Router repeatedly losing connection

[CMJTW]

Twice this evening my router has lost the connection , flashing yellow light, and then it has restored itself. I have also been losing the 2.4ghz channel repeatedly over the last week.

[CMJTW]

I disagree as I fail to see how uniting them will let me see which band is failing. It is repeatedly the 5ghz band that my ipad fails to connect to and the ipad says that this because of too many other routers in the vicinity operating on the same channel. 

[Debbie-TalkTalk]

Hi CMJTW

I think it's best we monitor the connection without the SSID's being split. Will this be ok? I can check the wireless stats again.

[CMJTW]

Yes they did.You can see further up this topic

[Debbie-TalkTalk]

Hi CMJTW

Did they make changes whilst the SSID's were split?

[CMJTW]

One of your colleagues had previously made some changes to optimise the signals

[Debbie-TalkTalk]

Hi CMJTW

Would it be possible to factory reset the router back to default settings so WIFI optimisation can pick the best channel for your line. Just so we can see how the connection compares?

[CMJTW]

Yes I have so I can see which channel isn’t performing well.

[Debbie-TalkTalk]

Hi CMJTW

Ok, have you split the SSID's on your router?

[CMJTW]

This is a new router you sent only a few weeks ago.

[Debbie-TalkTalk]

Hi CMJTW

We do suggest rebooting the router at least once a month.

If you're having to reboot the router more often than that, then we can send a replacement router just in case the one you received was faulty.

[CMJTW]

The 5ghz recovered after I rebooted the router but this morning it is suffering again when I connect to it. When I try and open a website the browser never connects due to buffering. I have swapped back to the lower band which is working well.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. How has the connection been since you rebooted the router?

Thanks

Michelle

[CMJTW]

Rebooted the router and it has returned , but why does this happen?

[CMJTW]

This afternoon I have lost the 5ghz channel and none of my devices can discover or connect to it

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and please let us know if anything does change or you need any further assistance 🙂

Thanks

Michelle

[CMJTW]

The internet seems to be a lot more stable than previously.

[Michelle-TalkTalk]

Good morning,

Just checking back in to see how you're getting on?

Thanks

Michelle

[Michelle-TalkTalk]

No problem, we'll check back in with you on Monday 🙂

Michelle

[CMJTW]

Let me monitor it over a few day and I will report back on Monday.

[Karl-TalkTalk]

Hi

I can see you have separated the Wi-Fi bands so that rules out any sort of band switching causing the drops.  I've made a channel change to the 2.4Ghz based on current traffic and reduced the operating bandwidth of 5ghz to see if this shows improvement with stability across the 2 Wi-Fi bands to your devices.  See if there is any marginal improvement this evening, and if not we will look at another option to improve coverage for you.

Thanks  

Karl.