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For queries about your TalkTalk broadband service.

Message 48 of 48

Twice this evening my router has lost the connection , flashing yellow light, and then it has restored itself. I have also been losing the 2.4ghz channel repeatedly over the last week.

47 REPLIES 47

Staff

Message 21 of 48

Good morning,

Just checking back in to see how you're getting on?

Thanks

Michelle

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Staff

Message 22 of 48

No problem, we'll check back in with you on Monday 🙂

Michelle

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Message 23 of 48

Let me monitor it over a few day and I will report back on Monday.

Staff

Message 24 of 48

Hi

I can see you have separated the Wi-Fi bands so that rules out any sort of band switching causing the drops. I've made a channel change to the 2.4Ghz based on current traffic and reduced the operating bandwidth of 5ghz to see if this shows improvement with stability across the 2 Wi-Fi bands to your devices. See if there is any marginal improvement this evening, and if not we will look at another option to improve coverage for you.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 25 of 48

The router is in the center of the house and it is my newest ipad that frequently loses connectivity

Staff

Message 26 of 48

Hi CMJTW

Where is the router located?

Which devices are affected?

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Message 27 of 48

The ipads seem stable but the signal is poor in certain parts of the house.

Staff

Message 28 of 48

Hi CMJTW

I can see connection/wifi issues on certain apple devices. Are these the ones you are having issues with?

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Staff

Message 29 of 48

Hi CMJTW

Perfect, thank you. I'm just taking a look at the line stats now.

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Message 30 of 48

The router actually arrived on Monday despite yodel saying it was going to be Tuesday and was installed on the same day.

Staff

Message 31 of 48

Hi CMJTW

Was it connected today?

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Message 32 of 48

The new router has been received and installed. Will you please use your diagnostic tools to see if there are any problems

Staff

Message 33 of 48

Hi CMJTW

Have you received the router?

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Staff

Message 34 of 48

Hi CMJTW

Thanks for letting me know.

I will check back in again with you on Wednesday.

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Message 35 of 48

Nothing has arrived. The last time I checked my email yodel were predicting delivery tomorrow

Staff

Message 36 of 48

Have you received the router?

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Staff

Message 37 of 48

Hi CMJTW

Thank you 🙂

Debbie

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Message 38 of 48

Thank you for sending one out and I will let you know if there is any improvement.

Staff

Message 39 of 48

Hi CMJTW

I've ordered the router for testing, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Thanks

Debbie

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Message 40 of 48

The current one is less than a year old but please send a replacement to see if that is what is causing the problem