Router repeatedly losing connection
on 16-05-2024 10:41 PM
Message 48 of 48
Twice this evening my router has lost the connection , flashing yellow light, and then it has restored itself. I have also been losing the 2.4ghz channel repeatedly over the last week.
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47 REPLIES 47
on 28-05-2024 06:39 AM
Message 21 of 48
Good morning,
Just checking back in to see how you're getting on?
Thanks
Michelle
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on 23-05-2024 12:10 PM
Message 22 of 48
No problem, we'll check back in with you on Monday 🙂
Michelle
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on 23-05-2024 11:43 AM
Message 23 of 48
Let me monitor it over a few day and I will report back on Monday.
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on 22-05-2024 03:11 PM
Message 24 of 48
Hi
I can see you have separated the Wi-Fi bands so that rules out any sort of band switching causing the drops. I've made a channel change to the 2.4Ghz based on current traffic and reduced the operating bandwidth of 5ghz to see if this shows improvement with stability across the 2 Wi-Fi bands to your devices. See if there is any marginal improvement this evening, and if not we will look at another option to improve coverage for you.
Thanks
Karl.
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on 22-05-2024 10:45 AM
Message 25 of 48
The router is in the center of the house and it is my newest ipad that frequently loses connectivity
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on 22-05-2024 10:43 AM
Message 26 of 48
Hi CMJTW
Where is the router located?
Which devices are affected?
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on 22-05-2024 10:38 AM
Message 27 of 48
The ipads seem stable but the signal is poor in certain parts of the house.
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on 22-05-2024 10:34 AM
Message 28 of 48
Hi CMJTW
I can see connection/wifi issues on certain apple devices. Are these the ones you are having issues with?
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on 22-05-2024 10:28 AM
Message 29 of 48
Hi CMJTW
Perfect, thank you. I'm just taking a look at the line stats now.
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on 22-05-2024 10:22 AM
Message 30 of 48
The router actually arrived on Monday despite yodel saying it was going to be Tuesday and was installed on the same day.
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on 22-05-2024 10:10 AM
Message 31 of 48
Hi CMJTW
Was it connected today?
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on 22-05-2024 10:08 AM
Message 32 of 48
The new router has been received and installed. Will you please use your diagnostic tools to see if there are any problems
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on 22-05-2024 09:27 AM
Message 33 of 48
Hi CMJTW
Have you received the router?
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on 20-05-2024 12:30 PM
Message 34 of 48
Hi CMJTW
Thanks for letting me know.
I will check back in again with you on Wednesday.
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on 20-05-2024 12:27 PM
Message 35 of 48
Nothing has arrived. The last time I checked my email yodel were predicting delivery tomorrow
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on 20-05-2024 11:49 AM
Message 36 of 48
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on 17-05-2024 12:21 PM
Message 37 of 48
Hi CMJTW
Thank you 🙂
Debbie
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on 17-05-2024 12:20 PM
Message 38 of 48
Thank you for sending one out and I will let you know if there is any improvement.
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on 17-05-2024 10:58 AM
Message 39 of 48
Hi CMJTW
I've ordered the router for testing, please allow 24-48hrs for this to arrive.
Please let us know how the connection compares with this router.
Thanks
Debbie
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on 17-05-2024 10:52 AM
Message 40 of 48
The current one is less than a year old but please send a replacement to see if that is what is causing the problem
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