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For queries about your TalkTalk broadband service.

Router repeatedly losing connection

CMJTW
Team Player
Private Message TalkTalk
Message 43 of 43

Twice this evening my router has lost the connection , flashing yellow light, and then it has restored itself. I have also been losing the 2.4ghz channel repeatedly over the last week.

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42 REPLIES 42

Message 1 of 43

Hi CMJTW

 

I think it's best we monitor the connection without the SSID's being split. Will this be ok? I can check the wireless stats again.

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CMJTW
Team Player
Private Message TalkTalk
Message 2 of 43

Yes they did.You can see further up this topic

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Message 3 of 43

Hi CMJTW

 

Did they make changes whilst the SSID's were split?

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CMJTW
Team Player
Private Message TalkTalk
Message 4 of 43

One of your colleagues had previously made some changes to optimise the signals

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Message 5 of 43

Hi CMJTW

 

Would it be possible to factory reset the router back to default settings so WIFI optimisation can pick the best channel for your line. Just so we can see how the connection compares?

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CMJTW
Team Player
Private Message TalkTalk
Message 6 of 43

Yes I have so I can see which channel isn’t performing well.

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Message 7 of 43

Hi CMJTW

 

Ok, have you split the SSID's on your router?

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CMJTW
Team Player
Private Message TalkTalk
Message 8 of 43

This is a new router you sent only a few weeks ago.

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Message 9 of 43

Hi CMJTW

 

We do suggest rebooting the router at least once a month.

 

If you're having to reboot the router more often than that, then we can send a replacement router just in case the one you received was faulty.

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CMJTW
Team Player
Private Message TalkTalk
Message 10 of 43

The 5ghz recovered after I rebooted the router but this morning it is suffering again when I connect to it. When I try and open a website the browser never connects due to buffering. I have swapped back to the lower band which is working well.

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Message 11 of 43

Good morning,

 

I'm sorry to hear this. How has the connection been since you rebooted the router?

 

Thanks

 

Michelle

 

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Message 12 of 43

Rebooted the router and it has returned , but why does this happen?

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CMJTW
Team Player
Private Message TalkTalk
Message 13 of 43

This afternoon I have lost the 5ghz channel and none of my devices can discover or connect to it

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Message 14 of 43

Morning,

 

I'm glad to hear this and please let us know if anything does change or you need any further assistance 🙂

 

Thanks

 

Michelle

 

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CMJTW
Team Player
Private Message TalkTalk
Message 15 of 43

The internet seems to be a lot more stable than previously.

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Message 16 of 43

Good morning,

 

Just checking back in to see how you're getting on?

 

Thanks

 

Michelle

 

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Message 17 of 43

No problem, we'll check back in with you on Monday 🙂

 

Michelle

 

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CMJTW
Team Player
Private Message TalkTalk
Message 18 of 43

Let me monitor it over a few day and I will report back on Monday.

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Message 19 of 43

Hi

 

I can see you have separated the Wi-Fi bands so that rules out any sort of band switching causing the drops.  I've made a channel change to the 2.4Ghz based on current traffic and reduced the operating bandwidth of 5ghz to see if this shows improvement with stability across the 2 Wi-Fi bands to your devices.  See if there is any marginal improvement this evening, and if not we will look at another option to improve coverage for you.

 

Thanks  

Karl. 

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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CMJTW
Team Player
Private Message TalkTalk
Message 20 of 43

The router is in the center of the house and it is my newest ipad that frequently loses connectivity

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