Router repeatedly losing connection

[CMJTW]

Twice this evening my router has lost the connection , flashing yellow light, and then it has restored itself. I have also been losing the 2.4ghz channel repeatedly over the last week.

[Debbie-TalkTalk]

Hi CMJTW

Would you like me to arrange a call from our faults escalation team so they can discuss this with you?

[CMJTW]

The Macbook used never complains of any connectivity problems. I have recently experienced having three ipads and an iphone all in direct line of sight of the router, about ten feet away from it, unable to discover or connect to the 5ghz signal . Looking at the router settings it is transmitting but cannot be found. I suspect signal interference. 
Your idea of combining both the signals back together is devoid of any logic as if the 5ghz is not present the devices will automatically revert to the lower signal. The router should be capable of transmitting on both but it obviously is having problems and something needs to be done to sort this out. 

[Debbie-TalkTalk]

Hi @CMJTW 

Our Devices Team can see coverage issues to your Mac book. This is connecting on 5ghz.

Could you relocate the Mac book closer to the router? The other option is a wifi extender to bounce the 5ghz signal further.

They also suggested not splitting the SSID's as this would then change between 5ghz and 2.4ghz itself to get the best coverage out of your WIFI connection.

[Debbie-TalkTalk]

Hi CMJTW

I've asked our Devices Team to take a look at this and I will post back as soon as I have further information.

Thanks

Debbie

[CMJTW]

I disagree as I fail to see how uniting them will let me see which band is failing. It is repeatedly the 5ghz band that my ipad fails to connect to and the ipad says that this because of too many other routers in the vicinity operating on the same channel. 

[Debbie-TalkTalk]

Hi CMJTW

I think it's best we monitor the connection without the SSID's being split. Will this be ok? I can check the wireless stats again.

[CMJTW]

Yes they did.You can see further up this topic

[Debbie-TalkTalk]

Hi CMJTW

Did they make changes whilst the SSID's were split?

[CMJTW]

One of your colleagues had previously made some changes to optimise the signals

[Debbie-TalkTalk]

Hi CMJTW

Would it be possible to factory reset the router back to default settings so WIFI optimisation can pick the best channel for your line. Just so we can see how the connection compares?

[CMJTW]

Yes I have so I can see which channel isn’t performing well.

[Debbie-TalkTalk]

Hi CMJTW

Ok, have you split the SSID's on your router?

[CMJTW]

This is a new router you sent only a few weeks ago.

[Debbie-TalkTalk]

Hi CMJTW

We do suggest rebooting the router at least once a month.

If you're having to reboot the router more often than that, then we can send a replacement router just in case the one you received was faulty.

[CMJTW]

The 5ghz recovered after I rebooted the router but this morning it is suffering again when I connect to it. When I try and open a website the browser never connects due to buffering. I have swapped back to the lower band which is working well.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. How has the connection been since you rebooted the router?

Thanks

Michelle

[CMJTW]

Rebooted the router and it has returned , but why does this happen?

[CMJTW]

This afternoon I have lost the 5ghz channel and none of my devices can discover or connect to it

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and please let us know if anything does change or you need any further assistance 🙂

Thanks

Michelle

[CMJTW]

The internet seems to be a lot more stable than previously.