Router repeatedly losing connection
on 16-05-2024 10:41 PM
Message 48 of 48
Twice this evening my router has lost the connection , flashing yellow light, and then it has restored itself. I have also been losing the 2.4ghz channel repeatedly over the last week.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
47 REPLIES 47
on 17-06-2024 07:06 AM
Message 1 of 48
Hi CMJTW
Would you like me to arrange a call from our faults escalation team so they can discuss this with you?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 15-06-2024 09:19 PM
Message 2 of 48
The Macbook used never complains of any connectivity problems. I have recently experienced having three ipads and an iphone all in direct line of sight of the router, about ten feet away from it, unable to discover or connect to the 5ghz signal . Looking at the router settings it is transmitting but cannot be found. I suspect signal interference.
Your idea of combining both the signals back together is devoid of any logic as if the 5ghz is not present the devices will automatically revert to the lower signal. The router should be capable of transmitting on both but it obviously is having problems and something needs to be done to sort this out.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-06-2024 08:30 AM
Message 3 of 48
Hi @CMJTW
Our Devices Team can see coverage issues to your Mac book. This is connecting on 5ghz.
Could you relocate the Mac book closer to the router? The other option is a wifi extender to bounce the 5ghz signal further.
They also suggested not splitting the SSID's as this would then change between 5ghz and 2.4ghz itself to get the best coverage out of your WIFI connection.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-06-2024 07:43 AM
Message 4 of 48
Hi CMJTW
I've asked our Devices Team to take a look at this and I will post back as soon as I have further information.
Thanks
Debbie
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-06-2024 03:58 PM
Message 5 of 48
I disagree as I fail to see how uniting them will let me see which band is failing. It is repeatedly the 5ghz band that my ipad fails to connect to and the ipad says that this because of too many other routers in the vicinity operating on the same channel.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-06-2024 01:20 PM
Message 6 of 48
Hi CMJTW
I think it's best we monitor the connection without the SSID's being split. Will this be ok? I can check the wireless stats again.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-06-2024 01:11 PM
Message 7 of 48
Yes they did.You can see further up this topic
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-06-2024 11:02 AM
Message 8 of 48
Hi CMJTW
Did they make changes whilst the SSID's were split?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-06-2024 10:48 AM
Message 9 of 48
One of your colleagues had previously made some changes to optimise the signals
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-06-2024 10:39 AM
Message 10 of 48
Hi CMJTW
Would it be possible to factory reset the router back to default settings so WIFI optimisation can pick the best channel for your line. Just so we can see how the connection compares?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-06-2024 10:38 AM
Message 11 of 48
Yes I have so I can see which channel isn’t performing well.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-06-2024 10:36 AM
Message 12 of 48
Hi CMJTW
Ok, have you split the SSID's on your router?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-06-2024 10:32 AM
Message 13 of 48
This is a new router you sent only a few weeks ago.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-06-2024 10:29 AM
Message 14 of 48
Hi CMJTW
We do suggest rebooting the router at least once a month.
If you're having to reboot the router more often than that, then we can send a replacement router just in case the one you received was faulty.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 12-06-2024 10:24 AM
Message 15 of 48
The 5ghz recovered after I rebooted the router but this morning it is suffering again when I connect to it. When I try and open a website the browser never connects due to buffering. I have swapped back to the lower band which is working well.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 10-06-2024 08:23 AM
Message 16 of 48
Good morning,
I'm sorry to hear this. How has the connection been since you rebooted the router?
Thanks
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 09-06-2024 03:18 PM
Message 17 of 48
Rebooted the router and it has returned , but why does this happen?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 09-06-2024 03:07 PM
Message 18 of 48
This afternoon I have lost the 5ghz channel and none of my devices can discover or connect to it
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 29-05-2024 06:39 AM
Message 19 of 48
Morning,
I'm glad to hear this and please let us know if anything does change or you need any further assistance 🙂
Thanks
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 28-05-2024 05:28 PM
Message 20 of 48
The internet seems to be a lot more stable than previously.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
