Eero 6 5Ghz channel not compatible

[magames]

Hello,

I got an Eero 6 router a month ago with Full Fibre 150 and the router is only using Channel 155 for the 5GHz band, so most of my 5Ghz devices (Chromecast, Samsung TV) are not compatible with that very high channel. Therefore they have to use the 2.4Ghz band, resulting in a very slow internet connection (50MB/s), I cannot stream any 4K content, which it is very annoying.

Eero 6 does not allow to change the channel configuration. I never had this issue with my previous TalkTalk routers.

I attach some screenshots that show my problem

Channel 155 5GHz bandSamsung TV only 2.4 GHzGoogle TV only 2.4 GHz

Other customers are reporting the same issue:

https://community.talktalk.co.uk/t5/Full-Fibre/Slow-wifi-and-no-5Ghz-from-Eero-6/td-p/2993918

https://community.talktalk.co.uk/t5/Full-Fibre/Eero-6-is-junk/m-p/2982641

https://community.talktalk.co.uk/t5/Fibre/eero-6-5Ghz-wifi-is-terrible/td-p/2824911

As some people has suggested, the Eero 6 Pro is tri-band and has both high and low 5GHz frequency's as well as the 2.4GHz and fixes this particular problem.

Is is possible to get a different router that allow me to use a lower channel for the 5GHz band?

Thank you in advance.

[KeithFrench]

Hi @Felix2014 

If you want help, you cannot use someone else's thread. I will find your own thread & reply to you there.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[Felix2014]

The TV is wifi 5. Thanks Keith 

[KeithFrench]

What is the WiFi specification of this TV?

[Chris-TalkTalk]

Hi Felix,

I've replied on your thread

Chris

[Felix2014]

Hi Michelle,

My new Samsung tv has the same issue with not connecting to 5ghz on my eero 6 full fibre 150. Please can you help me resolve this?

[Michelle-TalkTalk]

Good morning,

I'm really pleased to hear this and thanks for letting us know 🙂

Thanks

Michelle

[magames]

Hello Michelle,

Thanks for asking. It worked very well, 5GHz was set at channel 36 all the time. I THINK the issue is solved now.

Thank you very much!

[Michelle-TalkTalk]

Morning,

How has the connection been over the weekend?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Thank you for confirming. We'll keep this post open for as long as you need. I'll also see if we can get an update on the changes made to make sure that they don't revert back.

Thanks for your patience with this.

Michelle 🙂

[magames]

Good morning Michelle,

Yes, I read the message from @briantrumpet1 on his post. I have checked the connection this morning, and I can confirm the 5GHz band is using channel 42 now, which it is compatible with my devices.

Please, keep this post open for a few days, since I want to make sure the channel does not change back again.

Finally, please, it would be really good if TalkTalk can make sure Eero team does not revert back these settings in the future, for example when the update the router to a new firmware.

Thank you for your support these days.

Best regards.

[Michelle-TalkTalk · Accepted solution]

Hi magames,

Have you noticed any change since yesterday as I believe the team have made a change from there side?

Thanks

Michelle

[whedon80]

DFS is another great example where eero should really have an ON-OFF switch in the app. Include some helpful text explaining what it is and why you might want it. Default it to ON even. But don't force it on and give us no way to disable.

[magames]

Morning Michelle,

Thanks for your message. It would be nice if we could get an update later today or if there is an alternative solution.

Kind regards.

[Michelle-TalkTalk]

Morning,

Our Devices manager has chased this for an update. I'm really sorry for the delay with this.

Thanks

Michelle

[briantrumpet1]

---

@magames wrote:

Good morning!

In there any update?

I checked this morning and 5GHz band is still stuck at channel 155

Regards.

---

Ditto.

[magames]

Good morning!

In there any update?

I checked this morning and 5GHz band is still stuck at channel 155

Regards.

[Michelle-TalkTalk]

Hi,

No problem. I'll post straight away.

Thanks

Michelle

[magames]

Morning Michelle,

As always, thanks for your swift response. Please, let me know once you get an update from the team. Unfortunately we are still facing this issue.

Regards

[Michelle-TalkTalk]

Morning,

I'll check with the team and see what happening. Will post back as soon as I know more.

Thanks

Michelle

[KeithFrench]

Hi @briantrumpet1 @magames 

I have no idea how it is going to be deployed, that was not disclosed to me. I guess we have to leave it until at least Monday first thing, as the weekend is obviously not up as yet. I may not have any access to this forum tomorrow for a while, as my full fibre upgrade is taking place sometime in the morning.