If your Wi-Fi has felt a little slow lately, don't panic. Here’s how you can bring it back up to speed.
If you're new to TalkTalk or you've just upgraded to Fibre, your line will go through a stabilisation period. This usually lasts for around 14 days and it's normal to experience varying speeds and occasional drops in your connection during this time.
Make sure you’re using a microfilter if you need one, and check to see if your router’s wires are all connected securely. If you’ve recently changed your setup, try reversing the changes to see if your speed increases.
Make sure your router is plugged into your master socket, not an extension socket. It's the white plastic square built into your wall and can usually be found in your hallway or near your front door. It's bigger than any other socket in your house.
Ideally, your router should be upright and facing towards you when you’re using the Internet. Put it on a table or shelf – never on the floor or in a cupboard - and make sure it’s not blocked by any furniture.
Electrical appliances like microwaves and cordless phones can disrupt Wi-Fi signals, so it’s best to keep your router away from them if you can. Try and stay close to your router when you’re using Wi-Fi, and use a Wi-Fi Extender Kit to boost signal in rooms that have Wi-Fi weak spots.
Having lots of devices – computers, tablets and phones - connected at once uses up more of your bandwidth. If you disconnect them from Wi-Fi when you’re not using them, it should free up your connection. You might also want to think about swapping to a package that better suits your needs.
Regularly updating your devices’ software and apps will help keep everything running smoothly. Remember, older devices have less capacity for high broadband speeds than newer ones. This can make your Wi-Fi feel slow regardless of the speed your router is giving out.
Depending on your technical ability, you may want to try changing your wireless channel. All wireless routers broadcast Wi-Fi signals on a channel. If any of these channels get too busy – i.e. if your neighbour’s router is broadcasting on the same channel as yours – it can slow your internet down.
We send software updates to your router throughout the day and night, so we recommend you leave it switched on. Restarting your router as a one-off can help with some connection issues; however you shouldn’t restart your router more than twice within 24 hours.
Whether you’re streaming a box-set in the living room or gaming in the bedroom, you just want Wi-Fi that works. So say hello to the TalkTalk Wi-Fi Hub. Packed with more of the latest tech, it offers our fastest, strongest, most reliable Wi-Fi connection ever.
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