Please be aware that scammers are calling customers claiming to be from TalkTalk, including automated calls advising you to press one. TalkTalk DO NOT make automated calls, it’s a scam. Our free calling feature CallSafe can stop unwanted calls. To switch it on simply dial 1472 on your home phone.
If you've become the victim of constant marketing phone campaigns or the target of a malicious caller, this guide can help. You should also activate CallSafe, it's free to all TalkTalk customers and it helps prevent nuisance calls.
Sales calls come in a variety of ways including recorded messages, a salesman or even silent calls.
Scam calls are calls from fraudsters tricking you into believing you're speaking with a trusted company.
Malicious calls are calls that contain obscene suggestions, abusive language or even personal threats.
There are three common types of sales and marketing calls that people receive:
Live sales calls sell or promote a product or service. You’re likely to receive these from companies you regularly deal with, but they can also be cold calls. While companies are allowed to make these calls, they must stop if you ask them to.
Recorded messages are calls not made by an operator. Instead, you hear a recorded message. These aren’t usually made by the company advertised, but rather by an organisation who will then sell the information. You should not be receiving recorded messages unless you have given prior permission.
Silent or abandoned calls are when the phone rings but when you pick up you hear nothing on the other end. These come from call centres that use an automatic dialler. Once the call gets through to you, it’s supposed to connect to an operator. But if there's no operator available, you’re left with a deadline.
There are several different methods you can protect yourself from unwanted calls.
TPS is the official opt-out register and it’s free. If you add your name to the register all organisations (including charities, voluntary organisations and political parties) are legally forbidden to cold-call you unless they have your consent.
Organisations may ask for your consent when you first get involved with them. If you give it, they will call you even if your number is registered on TPS. Find out more.
If you are still getting calls after signing up to the TPS you can also report to:
Scam calls are calls from fraudsters tricking you into believing you're speaking with a trusted company. There are many different scams that fraudsters will attempt to use to get personal or confidential information from you.
Visit our Scam calls page for more information on the types of scam calls and how you can stay safe and protected.
Malicious calls are calls that contain obscene suggestions, abusive language or even personal threats. If you have been receiving malicious calls, we recommend the following:
At TalkTalk, we take the issue of nuisance calls very seriously. As such, we fully support this memorandum of understanding between Ofcom and participating communications providers.
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