Please be aware that scammers are calling customers claiming to be from TalkTalk, including automated calls advising you to press 1. TalkTalk DO NOT make automated calls, it’s a scam. CallSafe is our free calling feature to stop unwanted calls. To switch it on simply dial 1472 on your home phone.
If you've become the victim of constant marketing phone campaigns or the target of a malicious caller, this guide can help. You should also activate CallSafe, it's absolutely free to all TalkTalk customers and it helps prevent nuisance calls.
Sales calls come in a variety of ways including recorded messages, a salesman or even silent calls.
Scam calls are calls from fraudsters tricking you into believing you're speaking with a trusted company.
Malicious calls are calls that contain obscene suggestions, abusive language or even personal threats.
There are three common types of sales and marketing calls that people receive:
Live sales calls sell or promote a product or service. You’re likely to receive these from companies you regularly deal with, but they can also be cold calls. While companies are allowed to make these calls, they must stop if you ask them to.
Recorded messages are calls not made by an operator. Instead, you hear a recorded message. These aren’t usually made by the company advertised, but rather by an organisation who will then sell the information. You should not be receiving recorded messages unless you have given prior permission.
Silent or abandoned calls are when the phone rings but when you pick up you to nothing on the other end. These come from call centres that use an automatic dialer. Once the call gets through to you, it’s supposed to connect to an operator. But if there's no operator available, you’re left with a deadline.
There are several different methods you can protect yourself from unwanted calls.
TPS is the official opt-out register and it’s free. If you add your name to the register all organisations (including charities, voluntary organisations and political parties) are legally forbidden to cold-call you unless they have your consent.
Organisations may ask for your consent when you first get involved with them. If you give it, they will call you even if your number is registered on TPS. Find out more.
If you are still getting calls after signing up to the TPS you can also report to:
You can add or remove these features at any time in My Account. To find out more, visit privacy features
Scam calls are calls from fraudsters tricking you into believing you're speaking with a trusted company. There are many different scams that fraudsters will attempt to use to get personal or confidential information from you.
If you know the number that called you, it's really easy to report a scam call to us.
You can report a scam number to us via check and report. Simply follow the button below to see how our TalkTalk community is fighting back against scammers.
We block millions of scam calls across our network each week, and when you report a call, we'll investigate and, where appropriate, stop the number from contacting you or any other TalkTalk customer in the future;
Visit our Scam calls page for more information on the types of scam calls and how you can stay safe and protected.
Malicious calls are calls that contain obscene suggestions, abusive language or even personal threats. If you have been receiving malicious calls, we recommend the following:
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Manage your boosts and check the status of your service.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088