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Price Reduction

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1 REPLY 1
MrGFS
Team Player

How exactly does one go about getting a price reduction on their Internet service?

 

I have no idea what speed I'm supposed to be getting as the "My Account" page has never once clarified this. In 14 years I've never once had a speed greater than 4 Mbps.

 

I spent a solid year paying £22.31/month for Half a Megabit in 2017-2018 until the problem magically resolved itself one day.

 

And now I'm being told I'm going to be being charged £27/month for my usual 2.5/3 Mbps?

 

Kind of taking the liberty, no?

Community Team

Hi @MrGFS

 

Speak or Chat to our loyalty team using the links on our contact us page

 

hope you get a good deal.