02-11-2018 12:55 PM - edited 02-11-2018 12:57 PM
Suggesting a new additional option in MyAcount Boosts section which is active from day 2 to day penultimate of a monthly/30 day or so boost commitment, which allows the customer to select a "cancel boost at end of current month/30 day period'' option. This avoids having to wait until after the commitment has ended to remove the boost.
This would then allow the calculations of the charges to take place directly at that point, avoid the necessity to have reversals at the next billing, therefore reducing processing costs for TT and allowing customers to budget exactly against the actual monthly boost subscription cost regardless of when within their billing cycle they had originally set up the boost.
on 15-11-2018 05:03 PM
If you remove a Boost after the the initial commitment there will usually be a part-month charge or credit depending on your billing cycle. The best time to do it and minimise this issue is a couple of days before your billing date.
on 15-11-2018 03:50 PM
My thinking is this:
The boosts are advertised/promoted, for example, as:
'…our TV Boosts have all you need and because they're flexible you can turn them on and off a month at any time.'
'You can add a TV Boosts at any time and decide whether or not you want to keep your TV Boost on a month-by-month basis.'
'Our flexible TV Boosts let you add and remove extra entertainment to your package a month at a time.'
'All our Boosts are flexible too, so you can add or remove them one month at a time.'
'No long-term commitment - keep as long as you want, remove at any time'
which is not quite true as you have to wait until the end of the commitment period to remove them, you can't do this any time.
So, as an example, if you started a boost on the 10th of the month (and were billed on 20th), currently you cannot remove the boost it until at least month later, by which time you would be charged for the 10th-20th plus advanced charges for the following full month. This would continue monthly rolling forward and there would always be a slight discrepancy in being billed the exact monthly fee from the last date of the month of the boost month (i.e., the 10th in this case) and when the system allows removal to be selected. If the option to pre-select boost removal was in place for day 2 to penultimate day of the month-to-month boost charge (10th), therefore; ideally as in this example you would select the advance removal option from the 11th to the 19th of the month. This would avoid all the advance charges and reversals on the bills (i.e., the 20th in this case) where boosts are removed, which ultimately result in customers paying more than the monthly fee for the final month each occurrence. This is likely adding to a nice little extra if all these are added up over time for TT.