Another Talk Talk broken promise

[Jayca]

Took out "Fixed Price Plus" after you unilaterally changed your terms and conditions a few years back and went back on the "No Price Increase" previous promise that you originally had.

Paid the extra amount per month while in contract on the promise that after it ended it would only increase by inflation rather than a set amount.

Now get an email stating yet again you've changed your terms and you're adding £4 extra per month which in  my case just over 14% increase.

Moral of the story the word "Promise" isn't worth putting in any of your correspondence.

[Mandisa-TT]

@Jayca Thanks for sharing your experience — I can completely understand your frustration. You originally chose Fixed Price Plus to avoid unexpected changes, so receiving another price update naturally feels like yet another let‑down. I’m really sorry it’s come across that way.

To give a bit more clarity, Ofcom introduced new rules banning inflation‑linked mid‑contract rises, requiring providers to state any future price changes clearly in pounds and pence. Because of that ruling, most providers (including TalkTalk) moved to fixed annual increases instead. Ofcom continues to monitor these policies across the industry. TalkTalk has updated its pricing approach across all packages to bring everything in line with an annual price adjustment model. This change was introduced to make pricing more consistent across the range and to reflect increasing network and service delivery costs.

I completely appreciate that none of this makes the increase feel any less disappointing, but I hope this helps explain why these changes have happened.

If you’d prefer to avoid increases like this, the best option is to recontract. Our new contracts come with clearer pricing, new‑customer style offers, and in most cases work out cheaper than remaining on a rolling monthly plan.

[Mandisa-TT]

Hi @Jayca I will look into your thread and assist you.