Being charged for an engineer

[KJL_777]

Why am I being charged for an engineer when I went days without internet.Wall plug changed engineer could see how the signal went out constantly.Now charged £75.00 ??

[Gliwmaeden2]

@Sandra1966, please return to the message board and click on start a topic. 

You need to begin your own thread. 

Staff will respond after the weekend. 

[KJL_777]

Hi Sandra1968,

How frustrating is it dealing with customer service I gave up.

I paid the call out even when the wall plate wasn’t broken & had no internet for days.

My complaint was escalated & was supposed to receive a call but the call never materialised what a surprise.I just don’t have the time or energy to spend hrs on the phone again.I know when my contract ends so I will be looking to change they take no responsibility poor service.Also I never received any compensation for internet loss just lies.I hope you get sorted.

[Sandra1966]

I have been charged for an engineer,  some body has been  2x the problem was caused by a storm everyone in my area lost there wfii,  we can use the wfii by pluging into the old system but the fibre still doesn't work 3 weeks later ! I have spent hours on the phone and got no where! Very disappointed with the service and upset by the treatment the agent gave me 

[Arne-TalkTalk]

If the master socket/ face plate  is damaged then that is a chargeable visit.