Billing inaccessible URLs

[Weevie]

Here is the result of clicking on any of the links on my latest bill - they all point towards a URL starting with CLICK.TALKTALK.CO.UK - Which doesn't exist !!

see 2 attachments

[siphosethu-TT]

Those are wonderful news to hear early in the morning, on the billing side it seems like we have an outage. I just checked on my end as well and it seems like I'm getting an error message, I'm unable to view what's happening with your bills nor your package information. I'll just check if we have any updates on this and let you know if I find one okay. Thanks 😇

[Weevie]

@siphosethu-TTYes my connection is still working OK, and at the moment, I can access MY ACCOUNT as well  !

But the addresses pointed towards in the billing email - ie) "click.talktalk.co.uk/*" are all inaccessible !!

[siphosethu-TT]

We had a few updates done and for some customers all they had to do is change they password and everything went back to normal. Please confirm if your internet connection is working perfectly. Thanks

[Weevie]

@siphosethu-TTWhy would changing my password, affect what I can access via MY ACCOUNT ?

And is it possible for TalkHelp3's posts to be RE-moved from my post - they are confusing the original question ?

[fr8ys]

@TalkHelp3 please stick to your own thread as posting on another persons thread causes confusion, as in @siphosethu-TT was asking a question of @Weevie and you answered giving @siphosethu-TT  the impression he was taking to @Weevie  who is yet to answer.

Many thanks.

[TalkHelp3]

Interrnet Connection Working fine. No problem logging onto other sites.

[siphosethu-TT]

That's good, please confirm if your internet connection is working perfectly. Try using another device and access the internet, you can even try searching for a different website to see if the internet is working as, it should. Thanks

[TalkHelp3]

Yes Password changed no problem, still unable to access My Bills

[siphosethu-TT]

Okay will just have to look into the issue then, kindly confirm if you were able to change your myaccount password. Thanks

[TalkHelp3]

Nothing Urgent, but would like to view and download bills.

[siphosethu-TT]

Have you tried changing your password, if you haven't, please try that and see what happens. Thanks

[siphosethu-TT]

Hi there @Weevie, I can help with viewing your bills while we are getting to the bottom of the issue. Is there anything urgent that you would like to know about your bills? Thanks

[Divsec]

Ah well you tried most browsers, I suggest now you wait for the TT team to pick up and they will get to the bottom of it for you.

Sorry I couldn't be of more help.

[Weevie]

I have tried Firefox, Edge, Chrome and also Duck, Duck, Go

None of them connect properly to Talk Talks site

My DNS is no proxy, default settings

[Divsec]

Hi @Weevie try Opera, also which DNS are you using?

[Weevie]

When I try  to view my bills through my account - I get :

 error

This is on Firefox with no blocking !

[Divsec]

Hi @Weevie how are you today, I have the same with my billing email.

I try to look at my bills through my account, but even then I have to use Opera and disabled adblockers and popup blockers.

I've escalated your post, hopefully you will have better luck getting it sorted out.