Cannot access Bills from my account

[TalkHelp3]

Log onto my account OK but will not link to My Bills for viewing.

[fr8ys]

@TalkHelp3 pleased my advice helped you get back up and running.

[nomfezeko-TT]

Awesome!! Thank you for your update! I’m thrilled to hear that performing a factory reset on your browser resolved the issue and that you now have access to your account.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out, we’ll here to support you

Thank you for your patience and enjoy the rest of your day!!😊😊

-Fez. 

[TalkHelp3]

I done a browser factory default reset and it worked. Now have access. Thanks for everybody's help. 

[nomfezeko-TT]

Thank you so much @fr8ys for the additional troubleshooting advise, @TalkHelp3 could you please try the above and let us know if it helps?

-Fez. 

[fr8ys]

@TalkHelp3 , as @nomfezeko-TT  says extensions can be an issue.

The most common cause of not being able to access is the use of pop up or ad block.

If you use these try disabling them for the TalkTalk domain.

Have you tried an alternative browser? I know its a nuisance just to use one browser for accessing one site, but try a fresh one (I use Opera) and don't enable any extensions.

Does that work?

So that staff can look into or you, what is your chosen browser of choice?

Have you tried resetting this back to "factory settings"? If not this might be worth a try and if you can then access, add your extensions back one at a time and retest after adding each. This might help identify which extension is causing the issue, if any.

Also, which operating system are you using, as a recent issue was caused by a customer using an unsupported version of Windows?

Let us know how you get on please and any other steps or things you have tried to get this working.

[nomfezeko-TT]

Thank you for reaching out to us regarding the issue you're experiencing with accessing your bills. I understand how frustrating it can be to experience something like this. 

To assist you better, I would like to suggest a few troubleshooting steps:

Sometimes, cached data can cause loading issues. Please try clearing your browser's cache and cookies, then attempt to access the "My Bills" section again. If clearing the cache doesn't help, please try accessing your account using a different web browser or device to see if the issue persists. Occasionally, browser extensions can interfere with website functionality. If you have any extensions enabled, try disabling them temporarily. Ensure that your browser is up to date, as outdated versions can sometimes lead to compatibility issues.

If you have tried these steps and are still experiencing difficulties, please let me know, and we will conduct further investigation.

Thank you for your understanding, and I look forward to resolving this issue for you as quickly as possible.

-Fez. 

[TalkHelp3]

I can log into my account with no problem but when I click on My Bills just get a continuous revolving circle in middle of screen. Obviously not connecting. This has been a problem for a number of months. Hoping it would solve itself but obviously it will not.

[nomfezeko-TT]

Hi there, we are here to help, kindly elaborate further so we can look into this. 

-Fez.