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Can only access old account

Laurie11
First Timer
Private Message TalkTalk
Message 2 of 2

I can only seem to access an old Talktalk account that finished in 2022.  At that time my son transferred his ongoing contract to me (as mine had finished).  I have been paying the bills since but haven't needed to actually go into the Account until now.  Although I do get the bill notifications to my email address with the current account number on when I try to access my account (with said email address) it takes me to my old account and the old account number not the current one.  Any idea how I am going to get into the correct account??

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1 REPLY 1

nomfezeko-TT
Support Team
Staff
Private Message
Message 1 of 2

Hi there @Laurie11, thank you for reaching out, we are so sorry you have contacted us about a problem, just to check have you always had this problem?

 

-Fez. 

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