Can't log in to pay bill

[AGvan]

Every time I try to log in to pay my bill today, it says preparing account details, preparing your bill, preparing your dashboard and then it goes back to the login page and I get a message saying Sorry - for technical or security reasons we cannot log you in. Please refresh and try again.

[ferguson]

That's great, thanks for letting us know.  🙂

[AGvan]

@Robjay thanks for your reply, I felt better knowing it wasn't just me. 

@ferguson @Robjay I've just tried again and it seems to have resolved itself and I'm logged in. Thanks both of you for your support. 😊

[ferguson]

@AGvan 

Are you still unable to get access? If so, wait until the support team are back online on Monday. 

[ferguson]

@Robjay 

Cool. Any further issues, please start your own topic rather than posting on someone else's. 

[Robjay]

Update - just tried to login to my bills straight after i posted the reply and it logged in ok so looks like it's been mended.

[Robjay]

I've been getting same yesterday and today. Give it till tomorrow when staff are  back at work, hopefully it will be sorted.