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Can't log in to pay bill

AGvan
First Timer
Private Message TalkTalk

on ‎06-10-2024 05:45 PM

Message 7 of 7

Every time I try to log in to pay my bill today, it says preparing account details, preparing your bill, preparing your dashboard and then it goes back to the login page and I get a message saying Sorry - for technical or security reasons we cannot log you in. Please refresh and try again.

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6 REPLIES 6

ferguson
Community Star
Private Message TalkTalk
In response to AGvan

on ‎06-10-2024 09:40 PM

Message 1 of 7

That's great, thanks for letting us know.  🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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AGvan
First Timer
Private Message TalkTalk

on ‎06-10-2024 09:36 PM

Message 2 of 7

@Robjay thanks for your reply, I felt better knowing it wasn't just me. 

@ferguson @Robjay I've just tried again and it seems to have resolved itself and I'm logged in. Thanks both of you for your support. 😊

 

ferguson
Community Star
Private Message TalkTalk

on ‎06-10-2024 07:47 PM

Message 3 of 7

@AGvan 

Are you still unable to get access? If so, wait until the support team are back online on Monday. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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ferguson
Community Star
Private Message TalkTalk
In response to Robjay

on ‎06-10-2024 07:45 PM

Message 4 of 7

@Robjay 

Cool. Any further issues, please start your own topic rather than posting on someone else's. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Robjay
Team Player
Private Message TalkTalk

on ‎06-10-2024 07:40 PM

Message 5 of 7

Update - just tried to login to my bills straight after i posted the reply and it logged in ok so looks like it's been mended.

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Robjay
Team Player
Private Message TalkTalk

on ‎06-10-2024 07:37 PM

Message 6 of 7

I've been getting same yesterday and today. Give it till tomorrow when staff are  back at work, hopefully it will be sorted.

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