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Can't setup my account "Sorry, something went wrong. Please try again."

o0BlackDragon0o
First Timer
Message 7 of 7

I've just gotten the email about setting up the password for a TalkTalk My Account. however, when I type my email and hit enter i get the error message "Sorry, something went wrong. Please try again."

do I need to wait for the engineer to come and set up my hub? if so then why did I receive a setup email? any help appreciated.

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6 REPLIES 6

Message 1 of 7

 im having the same problem, have been since Friday 

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Message 2 of 7

Hi @o0BlackDragon0o

 

Thanks for adding the order number.  

 

The account looks to be correctly setup, its is registered with the same address you have used to register in the community. Can you try and login following the forgotten password link. 

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Message 3 of 7
Update: It worked fine now, to anyone else experiencing this i recommend periodically trying over a couple days and it will probably work.
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Message 4 of 7

I put my order number in the private notes section of my profile.

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Arne-TalkTalk
Support Team
Message 5 of 7

Hi @o0BlackDragon0o

 

Do you have an order number, if put in your profile I can check up on the order and the Number. 

 

Thanks 

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o0BlackDragon0o
First Timer
Message 6 of 7

I still can't set up my account, any help appreciated. I should mention that I don't have a home telephone number yet. Do I need to wait for talktalk to give it to me? if so then when can I expect to get it?

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