Cancel my land line

[MickP54]

Hi

Ive just gone over to your new fibre service recently and wish to cancel my landline as I no longer require it or use it

[Gliwmaeden2]

Just checking in now, @Arne-TalkTalk, so sending you the link rather late in the day, by PM.

[Arne-TalkTalk]

What thread was that @Gliwmaeden2, can you pm it to me didn't realize it was moderated.    We are trying to establish if cancelling the copper leave behind is possible, but it doesn't change the pricing of the service I'm sure.

[Gliwmaeden2]

Posted by Arne on the moderated thread:

"You do have a copper leave behind service, but you are not charged separately for it, its a bundled price and cant be separated.".

[Arne-TalkTalk]

Hi MickP54

I will look into this, and get back to you. 

[Gliwmaeden2]

Let's wait for @Arne-TalkTalk to solve the mystery, @MickP54!

[MickP54]

Hi

Just checked

My account is described as

Fibre 65 Data Only

[Gliwmaeden2]

@MickP54, did you see my earlier comment?

Was this a "leave behind" landline deal with your Full Fibre?

How is your current package actually described in My Account?

To cancel anything, you always have to phone in: 03451 720088.

However, I will move this to the billing section for staff to look into the wording of that message, so hold fire before taking any action. 

[MickP54]

QUOTE

Hi Michael,

We're always looking to make sure our customers get the best value connection possible. However, with more and more devices that rely on broadband, usage on our network has continued to soar. That's why we are continually investing in our network and the full fibre rollout, to help customers benefit from the latest technology, that can deliver faster speeds.

At the same time, our network supplier Openreach has increased their prices based on the peak of the inflation rate in October 2022*. In line with our terms and conditions, the price you pay for your Landline Service will go up by £3.34 from 8th April 2023.

As a TalkTalk customer, you can always rely on great value, by saving money at any speed, with totally unlimited data and award-winning customer experience.

Thanks for being a TalkTalk customer and relying on us to keep your home connected and provide you with a great value service. You can see your full terms and conditions here.

Your TalkTalk Team

[ferguson]

Did it say landline, or package? As I said, there are no landline charges as such. 

Feel free to post details from the email, minus any personal information of course. 

[MickP54]

OK thanks for that, none of this was mentioned at the time of installation of FTTP

Its just that I received an email from talktalk today saying that my landline charges were being increased by £3.34 a month on the 8 April? Will talktalk correct this?

Many thanks

Regards

[ferguson]

OK, I see you have said in your other topic that you have FTTP. In which case there is no landline, nor line rental to be removed, as I mentioned earlier. If you have VoIP enabled there is no added charge unless you actually make any calls. 

[Gliwmaeden2]

@MickP54, I see that you have opened another thread.

Stay with this one, in order to avoid duplication on the forum. 

Did you keep the landline specifically when moving over to Full Fibre? It's sometimes specified as "leave behind" or similar.

In which case, it should be possible to cancel that part of your package. 

Are you sure that My Account has been updated fully to reflect Future Fibre?

This can all be checked by staff when they reach your thread. I'll escalate this one and remove the more recent post.

[ferguson]

If you are on a Future Fibre service it is data only. There is no line rental. 

[ferguson]

If you are on a Future Fibre service it is data only. There is no line rental.