Charged for missed engineer appointment

[laram]

I just received my bill for this month and I appear to being charged for a missed engineer visit, which if I remember correctly did not occur, I had at least once instance of an engineer straight up not showing up despite me waiting in all day and them rebooking the time on the day. I can only assume its related to this thread and the engineer callout from it. I had brought this up over messages with other people before and I was assured I would not be getting charged for the engineer not showing up previously, so why am I now being charged?

[Arne-TalkTalk]

Thanks for the update. 

[laram]

I just got off the phone after about an hour and a half and have managed to get the charge removed, I didn't realise you'd made this thread for me while I was on the call, thank you for trying to help but I've managed to get it sorted out now, that was very kind of you.

[Gliwmaeden2]

I'll move this to the billing section to check   - you had issues requiring engineer visits much more recently than this, @laram.

Staff should be able to see what date the charge applies to etc.