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Charging me £37 for a £26 Fibre 65 Package... [RESOLVED]

DefecTalisman
First Timer
Private Message

‎03-03-2023 09:21 AM - edited ‎03-03-2023 10:53 AM

Message 6 of 6

It seems a little unreasonable that I must pay £37 for a package that you advertise as £26.  This is taking it a little to far.

I will be looking at getting a new ISP due to the unjustified price gauging.

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5 REPLIES 5

ferguson
Community Star
Private Message TalkTalk
In response to DefecTalisman

on ‎03-03-2023 10:52 AM

Message 1 of 6

That's great to hear, thanks for letting us know.  🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

DefecTalisman
First Timer
Private Message
In response to ferguson

on ‎03-03-2023 10:49 AM

Message 2 of 6

Thank you ferguson, I was assisted by Junaffer and they addressed my concerns.  They informed me that the reason I am being charged so much is because I am outside of contract and they assisted me in setting up a new contract with much more agreeable pricing.

Have a great day 😁

ferguson
Community Star
Private Message TalkTalk
In response to DefecTalisman

on ‎03-03-2023 09:56 AM

Message 3 of 6

OK, well if you are thinking of leaving then it is well worth contacting the customer loyalty team to see if they can offer you a better deal, contact details and opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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DefecTalisman
First Timer
Private Message
In response to ferguson

on ‎03-03-2023 09:49 AM

Message 4 of 6

Good morning Ferguson,

 

No boosts at all.  Here is a snip of my bill and the email I just received notifying me that it will be going up by £4.61 next month.

 

TalkTalk Bill Feb.png

  

TalkTalk Price Increase April.png

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ferguson
Community Star
Private Message TalkTalk

on ‎03-03-2023 09:40 AM

Message 5 of 6

You shouldn't be paying that much, do you have any added Boost services?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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