Compensation

[Rose66#]

Hello 

please can you look into my account . I have been having recurrent connectivity problems over 2 years . You will see I have commented when the internet has gone down . 

Over the last 3 days we haven’t had internet all afternoon, reconnected at 7.30pm . 

this problem happens when the weather is hot. You will be able to see my call log over the last 2 years . 

it is a lot of money we are paying a month For no internet. 

please can you look into this 

many thanks 

[Gliwmaeden2]

@Rose66#, compensation can't be calculated until after a fault is resolved. 

Automatic compensation is applied if engineers haven't resolved the issue within the minimum period allowed for repairs.

It's all explained here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Unfortunately it's not designed for intermittent faults - almost everyone gets these from time to time! It's  for sustained periods of complete loss of service lasting many days that this covers.