Compensation

[derbycountyfan]

Good morning,

I have been promised compensation via online chat, for a delay in my service, when it was upgraded.  I can't remember the exact amount, but it was quoted at £6.10 per day but I'm sure you will see this in your records.  I'm still awaiting for this payment to be made to me.  Please could someone advise.

Thanks.

Neil.

[mandisa1-TT]

Hi @derbycountyfan We are happy the issue has now been resolved and you have received your compensation:)

[derbycountyfan]

Wow I finally got what I was owed! Four months, multiple chats and countless phone calls! But I got my £36 pounds!!!!

[sabelo-TT]

@derbycountyfan, I have just sent over a private message to you. Kindly check on this please. 

[derbycountyfan]

Still waiting.....

[kanya-TT]

Please use the link below to make a complaint. But as advised you will need to contact the Fullfibre Team for full assistance on this matter.

Raising a complaint

Kanya

[derbycountyfan]

The royal you absolutely have. I've provided you with the evidence, and you still see fit to deny! Utterly laughable! 

[Gliwmaeden2]

None of us on here has told you any lies, @derbycountyfan, and it's no way to address a fellow customer. 

The route to follow is the Complaints procedure when you are not satisfied with the outcome. 

[derbycountyfan]

Haha this just makes me laugh more! The decision was very clear, I've shared this with you! You promised to pay compensation...... you haven't.  Also still awaiting the promised call..... More lies!

[Gliwmaeden2]

@derbycountyfan, forum staff cannot override the compensation team's decision. 

Chat agents and indeed the Chat bot don't always give the correct authorised information, and may have misunderstood the situation. 

As earlier advised, when you feel the situation has been poorly handled you can use the official Complaints procedure which is detailed in the link at the foot of the page.

[derbycountyfan]

I don’t understand which bit you find so difficult..  I didn’t want to make or receive a call.  I want you to pay me the compensation that I’ve already shown you in was promised!

[nambuso-TT]

We are unable to make and receive calls in this department as this is a chat department so that is why we are asking you to please contact the above number alternatively you can use the live chat link.

[derbycountyfan]

Is that your stock answer? What is the point of this forum if you can't offer any assistance? 

[siphosethu-TT]

Here's a number you can call if you need any answers regarding the call back, should direct you to our full fibre team.

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

[derbycountyfan]

Contacted you again you mean....... this really is getting silly now!

[siphosethu-TT]

Please do, I'll leave a note on the account stating you contacted us. Thanks

[derbycountyfan]

Erm..... yes really. That's 48-72 hours, not 24-48. Are you broken?  However, I'll sit tight patiently! 

[siphosethu-TT]

Not really, please understand as they said they will call you in the next 1-2 working days that means you'll have to exclude the weekend which gives us more time to make the call. Please wait or you can call in to clarify, as this was promised to you on 5 June 2025. Thanks

[derbycountyfan]

I call it a lie, not a misunderstanding! 

[siphosethu-TT]

I'm really sorry about that, probably it's just a misunderstanding. Please call in and they will clarify everything for you and also have the call booked for you. Thanks

[derbycountyfan]

Why would/should I when you clearly stated you would be i touch....... like I said pathetic!