Each Bill Different Amount

[CanonAxe99]

As I'm unable to get into my account, am just wanting to understand why each month my bill is a different amount.

When I signed up for Full Fibre no bill was ever taken even though I had reported it. I then spoke to someone in Jan of this year, who informed me due to an issue on TalkTalk no bills had been issued since i had full fibre. She mentioned my bills would start up again at the price of £24 a month,  First bill due to come out is £39.84 not £24, next bill due to come out is £47.73 not £24

Why are they different each month?

[Thabile-TT]

@CanonAxe99 Please refer to your inbox for my message, information consist of personal information hence sent on your inbox. 

[Thabile-TT]

@CanonAxe99 Thanks for getting in touch with us I will be able to assist. I just need to look at your account.  

[CanonAxe99]

Back again,  as again you've haven't taken any money and now there is a pending late charge. TalkTalk took the money out on the 25th Feb and then deposited straight back on the same day, this is probably due to me changing the billing date from end of month to beginning of the month - however no attempt has been made since the 25th. 

I'm fed up of chasing you guys to take money to pay for a service - could some please have a look 

[nambuso-TT]

Hi there @CanonAxe99 No problem:) Should you have any further help, please do not hesitate to reach out. Thank you very much for contacting TalkTalk. Have yourself a lovely day.

Goodbye!👋

[CanonAxe99]

Thanks for getting back to me,, and that does make sense, 

[nambuso-TT]

The different amounts you’re seeing are due to partial‑month charges and changes to your billing cycle, not because your monthly price has changed.

First bill created on 17/02/2026 — £39.84

This first bill included:

A small charge for 29.01.2026(when services went live)–17.02.2026 ( date bill was generated part month £15.84)

All of February charged in advance, from the 17.02.2026-16.03.2026(£24.00)

You requested a change to your payment due date

When you changed the date you’re billed, the system had to realign your billing cycle. This creates a small extra charge to cover the days between the old cycle and the new one.

Adjustment bill created on 23/02/2026 — £7.89

This is not another monthly bill.
It’s simply a one‑off adjustment to sync your account to the new payment schedule.

Total balance: £47.89

This is just:

£39.84 (first full bill) + £7.89 (cycle‑change adjustment)

[nambuso-TT]

Hi there @CanonAxe99. I am very sorryto hear this. I will look into this for you.