Engineer visit for slow internet

[winchester221]

Hi, I had a visit from an engineer to sort out my slow internet, he only came in my house to ask what was wrong, I never saw him again, and now I have a bill for £75 on top of my normal bill !

[Philile-TT]

Thank you very much for advising further @Gliwmaeden2.

[Gliwmaeden2]

@winchester221, previous bills cannot be altered after issue, so that's why the "correction" is done as a credit in My Account. 

If it's in time for the direct debit period, ahead of the actual due date, only the normal fee is actually taken for the month as the credit has effectively "paid" the £75 for you, so it's effectively waived.

The next bill would show the adjustments from the previous month in rather complicated maths, hopefully ending simply with your normal amount due.

As staff have said: check your bank statement to be absolutely sure.

[Philile-TT]

@winchester221 the adjustment was done on the 25/11/2025 and a payment of £30.00 was deducted from your bank account on the 28/11/2025 please also try checking your bank statement if you are unable to see on MyAccount. A new bill has generated on the 21/12/2025 due to be taken on the 31/12/2025 which is an amount of £30.00. 

[winchester221]

I am sorry, I must be being a bit thick, I have looked the account and I don’t see the removal of the £75 overcharged from my bill, sorry.

[nambuso-TT]

Looking into your account, adjustment was made for you. To find details about the £75 adjustment made on 25/11/2025, please:

1. Log into your MyAccount.
2. Navigate to the transaction history section.
3. Look for the date 25/11/2025 to view the specific entry and its details.

[nambuso-TT]

Hi there @winchester221. No worries, I will check that out for you. Thanks

[winchester221]

Hi, I have just received my talktalk bill and there is no sign of my overcharge of £75.

could you please check it for me.

thank you.

[siphosethu-TT]

You are most welcome
I have waivered the £75.00, the adjustment should reflect on your online my account under transactional history.

[winchester221]

Thanks for your help 😊

[siphosethu-TT]

I've investigated the matter, I can confirm the charge is invalid and I will be waving off the charge. Thanks

[siphosethu-TT]

Thank you for confirming, please bare with me. 

[winchester221]

That’s correct, I have a cctv recording of that, the box has caused several problems in the past with no charges made has it is part of Open Reach’s equipment and not my property.

regards.

[amahle-TT]

Checking on the notes it states that the engineer fixed the line by adjusting the wiring in the BT66 box outside Patrick Quilty’s location 9 (in your property), without changing the cable pair.

[winchester221]

I am sorry to say that’s a outright lie, the engineer did not do any work in our home, all the was done outside the house and in the manhole on the pavement by the telegraph pole.

Regards.

[amahle-TT]

Thank you so much for your time and patience I have checked on your account and the engineer notes. It seems like the charge is valid as the issue was with wiring in your property not on our end. 

[amahle-TT]

Thank you for confirming, please bear with us as we are still investigating this.

[winchester221]

The connection is okay for now, it’s the billing for the engineer call.

[Philile-TT]

@winchester221 just to confirm the issue was not fixed?  You still having connection issues? 

[Philile-TT]

Hi there @winchester221 I will have a look at your account and advised further. We might have to chat on the private message section due to sensitive information, I will get back to you. Thanks. 

[winchester221]

Thanks for doing that, there’s no other problems at present.