Help with contract ending

[nic9394]

Hi 

My contract ended on 5th Jan. I have since switched to a different supplier. This new supplier sent in a cancelation request to talk talk. I received some automated emails from talk talk on the day i purchased the new suppliers service; along the lines 'sorry to see you go' and do not do anything and wait for your final bill.

I called talk talk around 2 weeks ago and they confirmed the cancelling was received but it had gotten stuck, and it will get escalated. And again, theres nothing i need to do.

I spoke to the new supplier and they confirmed they sent the request correctly and its up to talk talk. 

My account is still showing as if i am on talk talk, but with an additional outstanding bill (my bills normally is not due till end of the month). Can this be looked into? The direct debit wasnt cancelled and i was waiting for thr final bill.  I suspect when the next bill cycle comes i am going to get charged in full; when i should no longer need to pay anything beyond 6th Jan.

[Arne-TalkTalk]

ill request a new bag, we dont have downloadable label, Sorry

[nic9394]

or email it so i can print it

[nic9394]

Hi

I received the prepaid label for tracked 48 to return the router. The label isnt valid. Ive taken it to the post office and they scanned it numerous times and manually.

I can try calling later. But can another label be sent?

[Gliwmaeden2]

Any refund is best claimed using the direct debit details in My Account. 

It's always best to leave the details there until you have received the bill for £0.00, @nic9394.

[ferguson]

If you are due a refund then it is best to leave the DD in place for now as you can then request it directly to your bank via My Account. Otherwise, you would have to wait longer for a cheque to be sent. 

[nic9394]

Hi, does that mean my direct debit can be cancelled?

And the bills are paid a month in advance, so would the payment i made end of december require a partial refund?

[Arne-TalkTalk]

Hi nic9394

The account is now  cancelled and the billed amount looks to have been removed as of today. 

You will get a final zero balance bill next month around the 17th

Regards

[ferguson]

Also, bear in mind that TalkTalk charge a month in advance so you may well have had a full bill, there will be another bill after that with any credit due back to you from the actual switch date which you can then reclaim. 

[ferguson]

@nic9394 

I have moved this to the Billing section for you where the support team can have a look at what has gone on.