I contacted TalkTalk first via chat, then via a phone call and told them I wanted to terminate my contract earlier.
After quite a long chat I was told it's not possible to terminate the contract via chat and so I had to put my phone number so they can call me back the next day. I did so.
The next day I received a call, but unfortunately, I couldn't understand a word the person I spoke to said, so I had to drop the call and call them back again.
This time I've been heard and served well, and we agreed I could terminate my contract earlier and that they are to send me a kit, or box, or package for returning my EERO routers.
I thought that now everything was sorted out, but it seems it was not.
I received an email, saying that my contract was not to be terminated on the 2nd of April 2024 (and that's fine, this is what I asked for).
But then I also received an email saying that "I've changed your full fibre package" (and I haven't – I only asked to terminate the contract) and that the changes are to be enabled since 5th of March 2024 (again, I only wanted my contract to be terminated since April 2024).
Then I got another email, saying that "My full fibre is live" (whatever that could mean).
Ok, I thought that was a mess in their emailing system, and that my issue was sorted out (as I've been told on a phone call).
But now I am not sure, because a few days later I started getting phone calls from TalkTalk (again and again), and they said they were calling me about my "complaint" (I did not leave any complaints, I only asked to terminate my contract, for the Lord's sake).
Ok, anyway – I still hope that everything will be fine — and my only wish is that they can have an email support line, instead of those Chat and Phone which, it seems, work fairly poorly.
Ooomph... I feel better after I said all of it
