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I renewed and upgraded my broadband but still nothing on my account

Memer
First Timer
Private Message TalkTalk

on ‎14-01-2026 04:33 PM

Message 5 of 5

I upgraded my broadband on 19-12-2025 and received a confirmation email then a phonecall to confirm, however it is now 14-1-2026, I'm still getting requests to renew the contract saying it ends on 10-2-26 and the new package isn't showing up on my account. I'm getting worried, is this normal?

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4 REPLIES 4

siphosethu-TT
Support Team
Staff
Private Message
In response to Memer

on ‎14-01-2026 04:51 PM

Message 1 of 5

You are most welcome, I'm guessing you know where to find us should you need any help in future. Is there anything else I can do for you today? 

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Memer
First Timer
Private Message TalkTalk
In response to siphosethu-TT

on ‎14-01-2026 04:48 PM

Message 2 of 5

okay thank you

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siphosethu-TT
Support Team
Staff
Private Message

on ‎14-01-2026 04:46 PM

Message 3 of 5

Upon looking into the account, I've realized that the estimated completion date for your order is on the 30/01/2026. I don't think you should stress much but if you would like to get more information on this please contact our loyalty team, and they will be more than happy to fill you in on the process and how everything will work out. Thanks

 

03451720088

 

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

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siphosethu-TT
Support Team
Staff
Private Message

on ‎14-01-2026 04:38 PM

Message 4 of 5

Hi there @Memer, allow me to look into that for you. Please bare with me while I access your account. Thanks

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